Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tad Dill

Mishawaka,IN

Summary

Healthcare operations leader with 16+ years driving performance transformation across multi-site, regulated healthcare organizations. Known for stabilizing underperforming operations, strengthening financial discipline, and building scalable operating systems in complex, politically constrained environments. Combines financial rigor, operational execution, and workforce strategy to improve margins, capacity utilization, and long-term enterprise value.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

PRACTICE MANAGER (MULTI-SITE OPERATIONS LEAD)

Harrington Orthodontics
2023 - Current

Lead enterprise operations across two private equity–backed orthodontic practices, overseeing end-to-end performance across clinical operations, revenue cycle, workforce strategy, and financial management.


• Direct multi-site operational and financial performance across two PE-backed orthodontic practices generating $7M+ in annual production.
• Own enterprise P&L performance across revenue cycle, labor strategy, and expense discipline for an organization of 25+ clinical and administrative staff.
• Reengineer scheduling and staffing models to expand provider capacity and improve access, increasing clinical throughput across both locations.
• Strengthen enterprise cash flow by accelerating accounts receivable velocity, maintaining AR days in the low-30s range through disciplined revenue cycle management.
• Design and implement standardized operating systems across two locations to improve execution consistency, accountability, and scalability in a regulated clinical environment.
• Produce executive-level KPI dashboards and business health reports guiding strategic decisions across operations, finance, and workforce planning.
• Lead workforce planning, recruitment strategy, and leadership development to stabilize staffing, improve leadership depth, and strengthen organizational health across locations.
• Serve as primary operational integrator between clinical leadership and corporate stakeholders within a complex, multi-authority governance structure.

BUSINESS OPERATIONS MANAGER

ConnectDx Laboratories
2020 - 2023

Directed enterprise operations and financial performance across multiple departments within a high-growth diagnostics organization, supporting leadership in scaling operations, strengthening margins, and improving execution discipline.


• Owned operational performance across workflow design, resource allocation, and financial discipline to support scalable growth.
• Built profitability models for dozens of client accounts, guiding pricing strategy, contract structure, and resource deployment decisions.
• Led workflow optimization initiatives that improved turnaround times, reduced operational friction, and strengthened margin performance across core service lines.
• Developed revenue expansion strategies that increased average account performance and improved long-term contract retention.
• Partnered with senior leadership on forecasting, budgeting, and performance improvement strategy to support data-driven growth decisions.
• Translated complex financial and operational data into executive-level insights guiding investment, staffing, and expansion priorities.

FAMILY CASE MANAGER SUPERVISOR

Indiana Department of Child Services
2016 - 2020

Led and developed multidisciplinary professional teams responsible for hundreds of active cases in a high-stakes regulatory environment.


• Owned team performance across case quality, timeliness, and compliance with statutory and judicial requirements.
• Built training and performance management systems that improved investigation quality, documentation accuracy, and case resolution timelines.
• Reengineered workflows and accountability structures to improve execution consistency across complex, high-volume caseloads.
• Partnered with judiciary, law enforcement, and government leadership to coordinate complex interagency operations under strict statutory deadlines.

AME3 (AW)

UNITED STATES NAVY
2009 - 2013

Served in a leadership role within high-reliability military operations, supporting mission execution, personnel readiness, and performance discipline in high-risk environments.


• Led operational teams in high-risk environments requiring precision execution, safety compliance, and real-time decision-making under pressure.
• Served as Training Officer responsible for personnel readiness, performance standards, and continuous improvement across unit members.
• Built training systems and accountability structures to ensure consistent execution of mission-critical procedures.
• Supported operational planning and coordination across multidisciplinary teams in dynamic, fast-moving environments.
• Recognized with multiple commendations for leadership performance and operational excellence.

Education

MBA -

Indiana University
IN

Bachelor of Science -

Indiana University
IN

Skills

    Healthcare Operations & Performance Leadership

    Financial & P&L Management

    Multi-Site Systems & Scalability

    Turnaround & Stabilization

    Workforce Strategy & Leadership Development

    Data-Driven Executive Decision Making

Certification

Lean Six Sigma Black Belt
Certified ScrumMaster (CSM)
People Analytics — Wharton School of the University of Pennsylvania
Strategic Management Professional Level II — Copenhagen Business School
Financial Markets Professional Certificate — Yale University
Business Intelligence Professional Certificate — Google
Financial Planning & Wealth Management — Corporate Finance Institute
Strategic Leadership: Impact, Change, and Decision-Making — Dartmouth College

Timeline

PRACTICE MANAGER (MULTI-SITE OPERATIONS LEAD)

Harrington Orthodontics
2023 - Current

BUSINESS OPERATIONS MANAGER

ConnectDx Laboratories
2020 - 2023

FAMILY CASE MANAGER SUPERVISOR

Indiana Department of Child Services
2016 - 2020

AME3 (AW)

UNITED STATES NAVY
2009 - 2013

MBA -

Indiana University

Bachelor of Science -

Indiana University