Summary
Overview
Work History
Education
Skills
Timeline
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Tad Hutchison

Fort Worth

Summary

Dynamic Service Advisor with a proven track record at multiple dealerships, excelling in customer satisfaction and service delivery optimization. Recognized for achieving top-tier CSE/CSI ratings and consistently exceeding sales targets. Strong leadership and problem-solving skills drive effective team collaboration and enhance client relationships, ensuring exceptional service experiences. Have won awards of excellence in ford, honda and Nissan brands.

Overview

19
19
years of professional experience

Work History

Assistant Service Manager

Burleson Nissan
06.2020 - 10.2025
  • Assisted in coordinating daily operations and improving service delivery efficiency.
  • Continued to write service while managing the service drive
  • Was top five in the district in service advisor sales before being promoted to drive manager.
  • Was top tier in CSE/CSI.
  • Would help follow up on all advisors CSE customers and make sure they were completely satisfied.
  • Handled new and used vehicle internals and would check in all new cars upon delivery as well as presented estimates of used cars to the used car manager.
  • Supported team in managing customer inquiries and resolving issues promptly.

Service Advisor

Honda Cars of McKinney
10.2019 - 06.2020
  • Wrote service and made sure customers understood the importance of the maintence and services needed for there cars
  • Parked cars if the service drive was backed up.
  • Maintence customer CSE/CSI and would follow up making sure all my customers were completely satisfied.
  • Answer phones to scheduale appointments for myself or other advisors if requested.

Service Advisor

David Mcdavid Honda
05.2012 - 10.2019
  • Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
  • Coordinated service appointments, ensuring optimal scheduling and resource allocation for technicians.
  • Assisted customers in understanding service recommendations, fostering trust and transparency.
  • Maintained accurate records of customer interactions and service history to enhance follow-up strategies.
  • Maintained a client relationship over ten years with many customers.
  • Always made sure customers had excellent and completely satisfied service to maintain perfect CSE/CSI.
  • Won the award of excellence through honda in 2014,2016 and 2018.

Service Advisor

AutoNation Ford
03.2008 - 04.2012
  • Maintained accurate records of customer interactions and service history to enhance follow-up strategies.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Service Advisor

Autonation Chrysler Dodge Jeep Ram
06.2006 - 03.2008
  • Started out as a valet/ shuttle driver and was promoted with three months to service advisor

  • Implemented process improvements that reduced average wait times for customers during peak hours.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Maintained up-to-date knowledge of product and service changes.
  • Once the store was closed in 2008 was transferred to the Autonation ford store and some of my clients followed me over to new dealership.

Education

High School Diploma -

Frisco Centennial High School
Frisco, TX

Skills

  • Customer service focus
  • Service planning
  • Schedule coordination
  • Strong leadership
  • Positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Multitasking and organization
  • Goal oriented
  • Team leadership
  • Workplace safety
  • Trustworthy and honest
  • Verbal and written communication
  • Estimating and quoting
  • Maintenance planning
  • Analytical thinking
  • Staff motivation
  • Upselling
  • Service delivery optimization

Timeline

Assistant Service Manager

Burleson Nissan
06.2020 - 10.2025

Service Advisor

Honda Cars of McKinney
10.2019 - 06.2020

Service Advisor

David Mcdavid Honda
05.2012 - 10.2019

Service Advisor

AutoNation Ford
03.2008 - 04.2012

Service Advisor

Autonation Chrysler Dodge Jeep Ram
06.2006 - 03.2008

High School Diploma -

Frisco Centennial High School

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