Tad Peeples
Hebron,KY
Summary
Exceptional Healthcare Executive driving proven results and leading strategic and tactical business initiatives within Patient Access, Operations, and Revenue Cycle Management. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with multi-disciplinary management teams and stakeholders to uphold company vision. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Senior Director, Pre-Access- East Coast Market
Ensemble Health Partners
08.2021 - 06.2023
- Partnered with client hospital executives by facilitating client meetings to drive collaboration to identify and capitalize upon opportunities for process, cost, and patient satisfaction improvement within the pre-access and patient access departments by developing and executing strategies to modernize pre-access functions which includes patient scheduling, pre-registration, financial clearance, and insurance prior authorizations
- Developed client specific roadmaps and timelines to transform client front-end services while considering existing and future technology capabilities
- Provides support to directors and managers in the development of training and performance monitoring standards and tracking mechanisms
- Interfaced with client executives to report out on performance, address concerns and develop drive performance improvement plans as needed
- Championed the implementation of Epic information system new installations, upgrades, and regulatory/user requested enhancements across the revenue cycle continuum as well as call center telephony technology enhancements or upgrades
- Ensured that call center met or exceeded best-in-class KPI performance of 30 seconds for average speed answered, 2% call abandonment rate, and 2:30 average call handle time
- Slashed Insurance Denials to within 2% of all scheduled outpatient visits
- Drove strategic improvements to Epic Cadence and Prelude to comply with the No Surprises Billing Act for all Epic hospital and physician clients.
Business Administrator, Department of Surgery
University of Cincinnati Physicians
08.2010 - 08.2021
- Partnered with the Chief of Operations in the planning and management of P&L totaling over $125 million in gross revenue and $95 million in total operating expenses; and developed a strategic framework for service line growth of UC Physicians surgical market presence
- Served as the Chief Financial Officer for assigned surgical services lines
- Developed and implemented fiscal year operating and capital budgets to meet service line operating and growth goals
- Met with division Medical Directors and faculty to discuss and resolve any issues with clinical operations within their physician-based practices and/or hospital-based clinics, educate on budgetary and revenue cycle matters, provides financial analysis tools, and constructs collaborative strategies and methods to improve clinical operation efficiencies, optimize patient access, revenue cycle and physician productivity
- Developed new service lines as well associated products and services by leading service/product development meetings with Clinical Engineering, IT, and Marketing to develop marketing plans and campaigns
- Provided oversight for assigned service line information technology, clinical and administrative operations, as well as front, middle and back-end revenue cycle functions
- Spearheaded Service Line growth by recruiting eight Oral and Maxillofacial Surgeons, five Transplant Surgeons, six Trauma Surgeons, five General Surgeons, and six Urologist over a 11 year period
Director of Patient Access, Scheduling Center
Cincinnati Children’s Hospital Medical Center
10.2008 - 08.2010
- Planned the technical operations of a large scheduling center. Strategically developed and directed the long-range planning of the enterprise scheduling system for a 630-bed academic pediatric hospital
- Directed a staff of 10 IT professionals to provide technical support, software trouble shooting, project planning and management, provider schedule template design, building and maintenance for 34 clinical specialty divisions and client management services in Epic Cadence
- Performed Epic Cadence builds to assure timely completion of all build requests during high volume periods
- Renegotiated vendor contracts resulting in a yearly savings of $50,000 for real-time insurance eligibility services provider
- Assisted Senior Director in the planning and monitoring of operating and capital budgets up to $10.5 million
- Conducted ROI studies and developed RFPs for innovative technology and services.
Business Manager, Perioperative Services
Cincinnati Children’s Hospital Medical Center
11.2004 - 10.2008
- Managed daily operations of the Perioperative Services revenue cycle staff with a primary focus on driving revenue growth, improving charge capture accuracy, and managing financial risk
- Performed weekly audits on operating room schedule requests, patient registrations, and patient bills to ensure accuracy and integrity of the revenue cycle process
- Partnered with the Senior Business Director in the planning and management of a P&L of over $76 million in gross revenue and $65 million in total expenses
- Reduced operating expenses through innovative cost containment for disposable surgical supplies
Director of Patient Access Services
The Health Alliance of Greater Cincinnati
09.2002 - 11.2004
- Planned and directed the activities and operations of the patient access and front-end revenue cycle services division of over 100 FTEs which included two managers and three supervisors at two community hospitals that included the areas of patient scheduling, registration, financial counseling, and emergency services professional billing
- Renovated and modernized patient access areas for optimal patient privacy and flow in and out of the department
- Implemented HDS claims scrubber to scan all billing claims for registration-related billing denials. Educated staff on how to use the system and correct error so they could take ownership for errors
- Developed and managed a budget of $7 million in operating expenses.
Application Specialist, Revenue Cycle Systems
Miami Valley Hospital
09.2001 - 09.2002
- Developed and implemented information system testing and application support protocols for hospital and professional billing, ADT and patient scheduling information system master files and provider templates
- Verified the accuracy of billing, registration, and scheduling system performance by analyzing claims editor functions and claims scrubbing effectiveness, audit patient bills for charging accuracy, analyzing accuracy of system registration and billing reports and documenting scheduling engine accuracy in serving up correct available appointment times versus template build.
- Spearheaded final upgrade of legacy registration and billing systems
- Served as Epic analyst for Prelude and Resolute HB/PB during the initial phases of the Epic implementation project
Supervisor, Patient Access, Admitting/Emergency Registration
Miami Valley Hospital
07.1998 - 09.2001
- Planned, directed, and managed the daily operations of the Admitting and Emergency registration departments
- Audited patient registration for accuracy and quality improvement for all staff
- Prepared and managed yearly operating budgets of $4 million
- Reconciled inpatient census report for Hospital Finance to assure daily inpatient census, Month-to-date, and Year-to-date patient days are reported correctly to all stake holders.
- Implemented registration quality score cards to track the monthly accuracy and productivity of staff
Education
Bachelor of Science - Organizational Leadership
Urbana University
Urbana, OHMBA - Business Administration/Healthcare Management
University of Phoenix
Tempe, AZSkills
- P&L Responsibility
- Data Analytics
- Collaborative Leadership
- Key Performance Indicators (KPI)
- Strategic Vision
- Team-Building and Mentorship
- Provider Relations
- Innovative Thinking
- Creating Infrastructure
- Operations Leadership
- Administration and Reporting
- Project Management
Certification
- Six Sigma Green Belt- LEAN
Timeline
Senior Director, Pre-Access- East Coast Market
Ensemble Health Partners
08.2021 - 06.2023
Business Administrator, Department of Surgery
University of Cincinnati Physicians
08.2010 - 08.2021
Director of Patient Access, Scheduling Center
Cincinnati Children’s Hospital Medical Center
10.2008 - 08.2010
Business Manager, Perioperative Services
Cincinnati Children’s Hospital Medical Center
11.2004 - 10.2008
Director of Patient Access Services
The Health Alliance of Greater Cincinnati
09.2002 - 11.2004
Application Specialist, Revenue Cycle Systems
Miami Valley Hospital
09.2001 - 09.2002
Supervisor, Patient Access, Admitting/Emergency Registration
Miami Valley Hospital
07.1998 - 09.2001
Bachelor of Science - Organizational Leadership
Urbana University
MBA - Business Administration/Healthcare Management
University of Phoenix
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