Ta'Daizja Hill
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Case Manager
Mckesson
10.2023 - 02.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Patient Access Specialist
Parkland Hospital
03.2022 - 09.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Coordinator of Member Engagement
Signify Health
03.2020 - 03.2022
- Handled phone calls related to members' accounts or general questions about products and services.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Supported company-wide sales initiatives by effectively promoting additional services and products during the appointment scheduling process, when appropriate.
Customer Service Representative
Matrix Medical Network
05.2019 - 02.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Cashier
Kroger
03.2016 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
Education
El Centro College
Dallas, TXSkills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Attention to Detail
- Communication
Timeline
Case Manager
Mckesson
10.2023 - 02.2024
Patient Access Specialist
Parkland Hospital
03.2022 - 09.2023
Coordinator of Member Engagement
Signify Health
03.2020 - 03.2022
Customer Service Representative
Matrix Medical Network
05.2019 - 02.2020
Cashier
Kroger
03.2016 - 04.2019
El Centro College
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