TaDaizja Hill
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Pharmacy Benefits Manager
Alorica
02.2024 - Current
- Managed relationships with key stakeholders, including employers, health plans, and pharmacy networks, fostering a collaborative approach to pharmacy benefits management.
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
- Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
Case Manager
McKesson Health
10.2023 - 02.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Access Specialist
Parkland Heath & Hospital System
03.2022 - 09.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Medical Appointment Scheduler
Signify Health
03.2020 - 03.2022
- Followed HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
- Presented a positive, professional, and high energy approach to clients, health plan members, and team members
- Adjusted, rescheduled, and canceled appointments with both members and contracted providers, as requested.
Cashier
Kroger
03.2016 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
El Centro College
Dallas, TXSkills
- Customer Service
- Patience and Empathy
- Attention to Detail
- Strong Organization
- Patient Registration
- HIPAA Compliance
Timeline
Pharmacy Benefits Manager
Alorica
02.2024 - Current
Case Manager
McKesson Health
10.2023 - 02.2024
Patient Access Specialist
Parkland Heath & Hospital System
03.2022 - 09.2023
Medical Appointment Scheduler
Signify Health
03.2020 - 03.2022
Cashier
Kroger
03.2016 - 07.2019
El Centro College
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