Tadasha Pugh-Powell

Work History

Package Handler

Wrap and Send Services

Troy, MI

11.2021 - Current

Organized packages according to type, size, destination, and other specifications.
Checked all outgoing shipments to ensure accuracy of contents.
Monitored package deliveries to ensure timely arrivals at destinations.
Labeled parcels accurately according to company guidelines.
Reported any lost or damaged items to supervisors immediately upon discovery.
Ensured compliance with postal regulations regarding hazardous materials handling.
Responded promptly to customer inquiries about shipment status updates.
Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
Utilized computer systems for tracking orders, printing labels, and preparing reports.
Collaborated with team members on tasks such as sorting mail into designated bins.
Assisted in training new employees on package handling processes.
Sorted packages to appropriate slide, line or belt for final distribution.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Examined and inspected containers, materials and products to meet packing specifications.
Protected company inventory by maintaining and organizing storage areas.

Customer Service Representative

JW Enterprises

Clinton Township, MI

10.2020 - 11.2021

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Mentored new employees on procedures and policies to maximize team performance.

Assembly Production Operator

FCA Chrysler

Sterling Heights, MI

01.2018 - 08.2020

Assemble doors, bed of trucks and mirrors on the Dodge RAM models.
Use torque power tools safely and effectively.
Performed quality control checks on finished product.
Monitored equipment operation to ensure proper functioning.
Followed safety procedures when operating machinery.
Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
Inspected parts for defects prior to assembly process.
Reported issues with defective parts or materials to supervisor immediately.
Met daily quotas set by supervisor while adhering to quality standards.
Completed accurate assembly work by positioning and aligning components.
Strictly followed company policies and procedures at all times.
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Performed visual and mechanical quality verifications to meet customer specifications.
Assembled and completed products according to production schedules.
Assembled complex components after careful review of project specifications and directions.
Assembled and tested products according to specifications.

Customer Service Cashier

Louie's

Roseville, MI

02.2015 - 11.2017

Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Balanced cash drawers at the end of each shift.
Processed credit card transactions accurately and efficiently.
Resolved customer complaints in a professional manner.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Complied with all health and safety regulations while performing job duties.
Answered incoming phone calls from customers regarding product availability or store locations.
Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Collected credit card and cash payments to complete transactions for customer orders.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Built loyal clientele through friendly interactions and consistent appreciation.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Informed customers of in-store promotions or pricing specials.
Recommended, selected, located and obtained products to meet customer needs.
Answered phone calls to assist customers with questions and orders.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers by providing information and resolving complaints.
Maintained current knowledge of store promotions to highlight sales to customers.

Summary

Overview

Work History

Package Handler

Customer Service Representative

Assembly Production Operator

Customer Service Cashier

Education

GED -

Skills

Timeline

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