Ta’Dawn Bowman
Gwynn Oak,MD
Summary
Versatile and motivated IT Support and Operations professional with proven expertise in technical troubleshooting, system maintenance, and customer-focused service delivery. Experienced across healthcare, government, and corporate environments, with a strong ability to resolve complex issues, improve efficiency, and provide reliable support. Recognized for adaptability, problem-solving, and a commitment to learning — with a clear goal of advancing into information technology and systems support roles.
Overview
6
6
years of professional experience
Work History
Material Management
University of Maryland – Downtown Campus
Baltimore, MD
08.2021 - 12.2022
- Oversaw purchasing and inventory of medical supplies supporting hospital operations.
- Maintained accurate stock levels, reducing shortages and ensuring availability of critical items.
- Streamlined supply distribution across multiple hospital departments.
Sandwich Artist
Subway
Baltimore, MD
09.2017 - 12.2019
- Delivered excellent customer service in a fast-paced environment.
- Managed POS transactions and balanced shift cash flows with accuracy.
- Maintained food safety and cleanliness standards, supporting store compliance.
Micro-Computer Support Analyst
Mayor’s Office of Employment Development
Baltimore, MD
01.2019 - 08.2019
- Provided Tier 1 IT support for city staff, resolving hardware/software and network issues.
- Diagnosed and repaired internet, LAN/WAN, and wireless connectivity problems.
- Installed and configured systems, applications, and cybersecurity tools.
- Handled 20+ help desk tickets daily, ensuring fast response and minimal downtime.
- Trained staff on technical processes, improving user efficiency.
- Designed engaging PowerPoints and digital displays for office communications.
Food Service Assistant
Chartwell’s – Towson University
Towson, MD
04.2018 - 10.2018
- Supported food preparation, service, and event operations.
- Assisted in maintaining a clean, efficient, and guest-ready dining environment.
Server
Cracker Barrel
Linthicum Heights, MD
05.2017 - 09.2017
- Delivered high-quality service to guests in a high-volume restaurant.
- Assisted management in resolving guest concerns, improving overall satisfaction.
Education
Information Technology Training Program - undefined
Year Up / Baltimore City Community College
Baltimore, MD06.2019
Computer-Aided Drafting & Construction Management Academy - undefined
Milford Mill Academy
Woodlawn, MD01.2014
Skills
- Technical Support & Troubleshooting: Windows & MacOS, networking, security tools, system upgrades, ticket documentation
- Software Proficiency: Microsoft Office Suite, HTML, Java, Bright Author, Symantec, Go Assist, RMS Tracker, MIP, Adobe Reader
- Hardware Expertise: Computer assembly/disassembly, installation of CPUs, hard drives, network cards, modems, and peripherals
- Networking & Security: LAN/WAN setup, port activation, firewalls, anti-virus management, user permissions
- Operations & Customer Service: Inventory management, purchasing, workflow optimization, customer engagement, problem resolution
Timeline
Material Management
University of Maryland – Downtown Campus
08.2021 - 12.2022
Micro-Computer Support Analyst
Mayor’s Office of Employment Development
01.2019 - 08.2019
Food Service Assistant
Chartwell’s – Towson University
04.2018 - 10.2018
Sandwich Artist
Subway
09.2017 - 12.2019
Server
Cracker Barrel
05.2017 - 09.2017
Information Technology Training Program - undefined
Year Up / Baltimore City Community College
Computer-Aided Drafting & Construction Management Academy - undefined
Milford Mill Academy