Tadd Jansen
Turtle Lake,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven to exceed customers needs.
Overview
39
39
years of professional experience
Work History
Sales Consultant
Swant Graber
Barron, Wisconsin
08.2024 - 11.2024
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Maintained accurate records of all sales activities in the CRM system.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Priced out products for customers and drew up sales paperwork.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Handled credit and debit card payment processing to complete purchasing experience.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Direct Support Professional
Rise Inc.
New Richmond, WI
10.2014 - 04.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Built strong and trusting rapport with clients and loved ones.
- Maintained accurate records of services provided to each client including progress notes and case histories.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Developed and implemented individualized action plans for clients seeking employment.
- Coached clients on appropriate workplace behavior and expectations.
- Facilitated workshops on topics such as communication skills, problem solving, and conflict resolution.
- Identified barriers that prevent individuals from securing employment or advancing their careers.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Implemented strategies to foster client's abilities, increasing independence across settings.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Delivered training using multiple methods to reach diverse learning styles.
- Mentored program participants by answering questions and directing throughout work shift.
- Supported participants to assist in achieving vocational and non-vocational goals.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
Quality Inspector
United Gear and Assembly
Hudson , WI
05.2010 - 08.2014
- Conducted visual examinations to identify surface imperfections including scratches, dents, and burrs.
- Carried out dimensional assessments with various precision tools.
- Communicated flaws immediately to the Production Supervisor and Quality Manager.
- Verified compliance of products with technical drawings and blueprints.
Research & Development Technician
Kuryakyn
Somerset , WI
08.2008 - 02.2009
- Installation of prototypes for fitment/function.
- Prep/deliver products to studios for catalog photos. (On bikes)
- Managed operation of 3-D printers.
- Create installation instructions.
Quality Inspector
Thermoform Plastics
White Bear Lake, Minnesota
04.1998 - 08.2002
- Verified product quality against set standards and client expectations.
- Recorded inspection results with precision.
- Checked product accuracy against blueprints and drawings.
- Communicated nonconforming parts to Quality Manager and Production Supervisor, enabling timely corrections.
Sales Associate
Treadmill Sports
Somerset , WI
04.1986 - 10.1991
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
Education
Certificate/Prep For Licensing - Home Inspection
Kaplan Institute
Bloomington, MN09-2006
High School Diploma -
Somerset High School
Somerset, WI09-1995
Some College (No Degree) - Quality Control And Safety Technologies
Century College
White Bear Lake, MNSkills
- Interpersonal Skills
- Problem Identification
- Professionalism
- Word Processing
- Multitasking
- Decision-Making
- Customer Needs Assessment
- Upselling
- Guest Relations
- Listening Skills
- Verbal/written communication
- Teamwork and Collaboration
- Problem-solving skills
- Sales expertise
- Service-oriented
- Exceptional customer service
- Relationship Building
- Excellent communication skills
- Outgoing Personality
- Relationship selling
- Positive and professional
- Product Sales
Certification
- Mechanical Inspector by The American Society of Quality in 2000
Timeline
Sales Consultant
Swant Graber
08.2024 - 11.2024
Direct Support Professional
Rise Inc.
10.2014 - 04.2024
Quality Inspector
United Gear and Assembly
05.2010 - 08.2014
Research & Development Technician
Kuryakyn
08.2008 - 02.2009
Quality Inspector
Thermoform Plastics
04.1998 - 08.2002
Sales Associate
Treadmill Sports
04.1986 - 10.1991
Certificate/Prep For Licensing - Home Inspection
Kaplan Institute
High School Diploma -
Somerset High School
Some College (No Degree) - Quality Control And Safety Technologies
Century College
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