Summary
Overview
Work History
Skills
Certification
Awards
Timeline
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Tadd R Tibbetts

Tadd R Tibbetts

Baton Rouge,LA

Summary

  • Marriott Select Service Platinum Award Winner. Awarded the prestigious Platinum Award for SpringHill Suites in the first year of employment as a General Manager (2024), recognizing outstanding performance and operational excellence.
  • Dynamic General Manager Hospitality Operations Expert Results-driven General Manager with over 8 years of experience in hotel operations and management.
  • Specializing in customer service, team leadership, sales, budgeting, payroll, and systems including Fosse, Opera, POS, M3, Ottimate, Lighthouse, Insight, Oracle MICROS Symphony, and EMC. Proven ability to lead cross-functional teams, optimize performance, and deliver exceptional guest experiences.
  • Full-Service Restaurant Operations Successfully managed Dizzy's Bar and Grill, a full-service restaurant integrated with SpringHill Suites. Fully approved by Marriott and operated in strict adherence to brand standards, delivering seamless service and quality dining experiences.
  • Performance & Profitability Leadership Demonstrated success in driving key performance metrics including GOP, Occupancy, ADR, Rooms Sold, and RevPAR. Skilled in implementing cost-saving initiatives and operational efficiencies that significantly reduced expenses while maintaining service excellence.
  • Staff Development & Guest Satisfaction Proven track record in training and mentoring staff, enhancing guest satisfaction scores, and fostering a culture of hospitality and accountability.
  • Financial Oversight & Vendor Relations Experienced in financial reporting, vendor negotiations, and maintaining high-quality standards across all departments. Committed to operational excellence and building strong employee relations within the hospitality industry.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Springhill Suites
02.2024 - 07.2025
  • Oversee day-to-day operations and assignments of hotel staff. Communicate and enforce policies and procedures
  • Initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
  • Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved
  • Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Sales functions to ensure that goals are established and achieved to meet the hotel's overall financial objectives
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
  • Accounting and purchasing controls and procedures are implemented and maintained
  • Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports
  • Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
  • Maintain and uphold standards of brand and/or Raines Co. to the highest level
  • Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
  • Implemented cost-saving measures that resulted in a 22% reduction in operational expenses
  • Led a team of 51 employees, providing guidance, training, and support to ensure high levels of productivity and performance
  • Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
  • Negotiated contracts with suppliers/vendors resulting in cost savings
  • Implemented new technologies or systems that improved operational efficiency
  • Collaborated with the finance department on budgeting processes to achieve financial objectives
  • Increased revenue through the development of new products/services
  • Drove continuous improvement efforts across departments resulting in increased efficiency

Assistant General Manager (AGM)

IHG Hotel Indigo
03.2023 - 02.2024
  • Assistant General Manager Candidate Hospitality Operations & Team Leadership Experienced hospitality professional with years in hotel and guest service. Served as one of two key managers overseeing all aspects of property operations. I bring a hands-on leadership style and a proven ability to manage cross-functional teams, ensuring smooth daily operations and exceptional guest experiences.
  • Team Development & Staff Management Directly involved in the recruitment, training, and performance management of hotel staff. Known for cultivating a motivated, goal-driven team culture that enhances service delivery and operational efficiency.
  • Operational Excellence & Vendor Relations Skilled in negotiating vendor contracts to align with brand standards and guest satisfaction goals. Adept at maintaining high thresholds for quality assurance, cost control, and compliance across departments.
  • Strategic Support & Growth Mindset As a proactive and ambitious management professional, I'm prepared to support the General Manager in executing strategic initiatives, driving key performance metrics, and fostering continuous improvement. Committed to growing within the organization while contributing to its long-term success.
  • Interview and recommend candidates for hire in the Front Desk/Engineering/ Housekeeping and Restaurant Department.
  • Complete end of week AR reports as well as end of month PNL reports.
  • Post all invoices and photos in M3 in a timely manner. Code all invoices correctly of all departments.
  • Complete Daily Revenue Report in M3 using audit reports and sales revenue reports.
  • Complete and submit payroll every 2 weeks for hotel. Making sure all time is correct.
  • Participate in the orientation of each new employee, completing the appropriate orientation paperwork.
  • Coach and counsel employees at in each department in a positive fashion to produce improved work performance.
  • Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks. Complete documentation on disciplinary situations.
  • Maintain an effective training program to ensure that all new employees are properly equipped to execute their jobs. Personally follow up with new employees to ensure they are receiving the proper training.
  • Prepare work schedules to efficiently handle expected business levels.
  • Be proficient in all Front Desk operations. Set standards when providing leadership by example.
  • Prepared bank deposit daily for Front Desk and Restaurant drops.
  • Ensured that employees follow proper clock-in procedures. Monitor hours worked to prevent overtime. Approve time cards for all department employees at the end of each pay period.
  • Maintain sufficient levels of supplies for the operation of the Front Desk. Use proper purchase order procedures when purchasing items.
  • Supervise the presentation of the Complimentary Breakfast. Order and maintain secure and sanitary storage.
  • Complete Income Audit checklist for each day's work. Verify that all work by the Front Desk Clerks and Night Auditors has been done correctly and is accurate.
  • Complete Daily Sales and Revenue Report by adding bank deposit information after the deposit is taken to the bank. Balance front and backsides.
  • Transmit daily VISA/MasterCard sales to the credit card processing company through the electronic terminal. Ensure that all charges and credits transmitted balance to the day's work and paper vouchers.
  • Process other credit cards and send on a daily basis. Match payments to yellow cards in City Ledger. Maintain batches until paid. Balance batches to ledger card on a daily basis.
  • Accounts Receivable: Ensure that all invoices are mailed daily. Check each previous day's check log to ensure that all checks received were posted at the Front Desk.
  • Maintain an active collections effort on any accounts that are 30days or more past due. Coordinate with the General Manager on accounts that are more than 60 days past due for stronger measures.
  • Handle bad checks and credit card chargebacks. All incidences are to be processed through the Front Desk machine and maintained in the appropriate file until resolved. Aggressive action is to be taken to resolve problems with credit cards and collect on the bad checks.
  • Research past bills for guests and send copies of receipts to guests requesting them (only when you are sure that it is the person who registered for the room.) Require the guest request in writing with a signature when you are unsure.
  • Supervise the Night Auditors. Interview and recommend new candidates for hire. Maintain an effective training program. Monitor their performance. Coach and counsel Night Auditors for improved performance as necessary. Recommend disciplinary action if necessary. Coordinate their schedules and be available to work anytime.

Assistant Front Office Manager

Renaissance Hotel
10.2019 - 04.2023
  • Responsible for the overall operation of the front office. As well as managing our extensive hotel audit process (heavy into accounting & financing). This includes: Daily coordination with housekeeping, guest relations, bell & valet, scheduling, payroll, inventory management, budget management, staff hiring, GXP chats & complaints, in house guest complaints and ensuring the hotel's safety & security procedures are followed.
  • Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Manage, record and promptly resolve issues and/or emergencies that arise. Serve as a point of contact for VIP Guests.
  • Pays employees by calculating pay and deductions and issuing checks. Maintains payroll information by collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary.
  • Hiring of all front office staff and coordination of weekly and monthly meetings.
  • Skilled at creating staff schedules, ensuring that scheduling information is promptly and correctly entered into the database, communicating schedules and schedule changes to staff and clients and working with all parties to maximize client and staff satisfaction.
  • Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.
  • Balance and audit for accuracy all room and tax charges, cashier's reports and guest and house accounts.
  • Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
  • Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
  • Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
  • Maintain key control for end of shift of all departments.
  • Deliver all guest folios to correct rooms by 4am for early departure guests.
  • Determine the correct cash figure based on reports minus corrections and adding machine tape.
  • Verify that all food and beverage figures have been accounted for by cash, charge or corrections.
  • Prepare sales summary and distribute on front office system.
  • Ensure security of all departments upon end of shift and note any irregularities in log book.
  • Post all late charges and all guest check corrections to guest folios for express checkouts.
  • Post all room and tax to all active guest accounts.
  • Run all computer reports necessary to complete gross revenue report worksheets in a timely manner.
  • Complete the gross revenue report in a timely manner so that upper management can properly prepare for daily meetings.

Night Audit Supervisor/ Front Office

TOWN PLACE SUITES
12.2018 - 10.2019
  • Perform bookkeeping, administrative, and accounting procedures as required
  • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
  • Ensure all guests are having exceptional experience on property
  • Balancing accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential booking

Night Auditor/ Front Office

Courtyard Marriott
06.2015 - 11.2018
  • Greet guests upon arrival, check them in, and provide them with any information they need to enjoy their stay
  • Process invoices, post checks to vendors, and distribute employee checks
  • Respond to guest complaints, requests, and emergencies
  • Reconcile all accounts in a timely manner
  • Verify that all EOD work has been performed by other departments
  • Schedule guest wake-up calls and reservations for the following day
  • Respond to guest inquiries, concerns, and complaints as needed
  • Answer phones and place reservations

Skills

  • Systems knowledge including: Fosse, Opera, POS, M3, Ottimate, Lighthouse, Insight, Oracle MICROS Symphony, and EMC
  • P&L management
  • Labor cost controls
  • Expense control
  • Human resources management
  • Schedule management
  • Inventory control
  • Vendor relationships
  • Cost reductions
  • Budget administration
  • Leadership and team building
  • Training and coaching
  • Customer relationship management

Certification

Certified Pool Operator, 05/01/24, 05/01/29, Certified Pool Operator with comprehensive knowledge of pool maintenance, water chemistry, safety protocols, and regulatory compliance. Skilled in managing daily pool operations, ensuring guest safety, and maintaining equipment to meet health department standards. Experienced in conducting routine inspections, troubleshooting mechanical issues, and implementing preventative maintenance plans. Committed to delivering a clean, safe, and enjoyable aquatic environment that enhances overall guest satisfaction.

Awards

Marriott Select Service Platinum Award Winner, 01/01/25, Awarded the prestigious Platinum Award for SpringHill Suites in the first year of employment (01/01/24), recognizing outstanding performance and operational excellence.

Timeline

General Manager

Springhill Suites
02.2024 - 07.2025

Assistant General Manager (AGM)

IHG Hotel Indigo
03.2023 - 02.2024

Assistant Front Office Manager

Renaissance Hotel
10.2019 - 04.2023

Night Audit Supervisor/ Front Office

TOWN PLACE SUITES
12.2018 - 10.2019

Night Auditor/ Front Office

Courtyard Marriott
06.2015 - 11.2018

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Tadd R Tibbetts