Tade Howieson
Chicago,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Organized and detail-oriented to manage multiple tasks and priorities. Broad experience includes strategic planning, consultative sales, financial analysis, mentorship and training. Results oriented, driven and creative. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
Work History
Operations Manager
ALTOUR
Chicago, Illinois
03.2019 - Current
- Lead 7 Senior Corporate travel agents for the Executive Services team.
- Supervise day-to-day workflow in order to maximize productivity and maintain quality standards.
- Resolve complaints in a timely manner to ensure customer satisfaction.
- Assist Sales and Account Management to acquire and implement new accounts, retain accounts, and grow revenue on existing accounts.
- Successfully onboarded 6 new accounts in 2023. Booking C-Suite travelers with extremely high service expectations, contributing to a $22 Million increase in revenue.
- Manage staffing needs through hiring and training, disciplinary action as necessary.
- Successfully hired and trained 5 agents in 2023 to maintain and grow team staffing.
- In addition to managerial role, acted as lead reservation agent for portfolio of accounts with over $5 million in revenue.
General Manager
Vice-Roi Travel at ALTOUR
Chicago, Illinois
11.2010 - 03.2019
- Managed all aspects of daily business operations including budgeting, staffing, customer service and sales.
- Grew the company from the ground up with 2 agents and $200K in revenue in 2010; to 10 agents with annual sales of $2 million per year. Resulted in the successful sale of the business in 2019.
- Created a positive work environment by developing team building activities and employee recognition programs to motivate staff members.
- Led frequent employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented successful business strategies to increase revenue and target new markets.
Account Manager
Flight Centre Limited
Chicago, Illinois
05.2009 - 09.2010
- After Flight Centre’s acquisition of Liberty Travel in 2009, assigned to build new market venture dedicated to small business travel sales and management, Liberty Business Travel
- Developed and implemented marketing and networking initiatives to build new brand
- Teamed with Business Development Manager to secure new corporate accounts
- Managed corporate travel accounts to ensure client satisfaction and retention, utilized Sabre system
- Accomplishments: Secured 16 new accounts within first year of operation, increasing sales by $178,000.
Area Leader/Mentor Leader
Flight Centre Limited
Chicago, Illinois
07.2006 - 06.2009
- Managed 3 Chicago locations; supervising, training and directing 15 plus associates
- Responsible for P&L performance, financial analysis and reporting to corporate office
- Wrote daily motivational team communications to improve morale and drive results.
- Identified and capitalized on key opportunities through strategic marketing
- Accomplishments: Recognized with Most Improved Area in 2008, improving area profit results by $97,000.
Team Leader/Manager
Flight Centre Limited
Los Angeles, California
03.2002 - 06.2006
- Oversaw the development and growth of three consecutive locations, with four to six personnel at each
- Independently coached/mentored teams to improve commission transfers, exceed sales & profit targets, increase referrals and develop a client care oriented culture
- Accomplishments: Received Most Improved Team USA award in 2006, improving profits by $198,000
- Developed more than 20 staff members for promotion into leadership positions
- Opened a new location, implementing measures to achieve profitability within six months.
Education
Masters of Business Administration - Marketing And Management
University of Illinois At Chicago
Chicago, IL05.2013
Bachelor of Arts - International Studies
DePaul University
Chicago, IL05.2001
Skills
- Business and Operations Management
- Team Building/Leadership
- Excellent Oral and Written Communication
- Strong Client Relationships
- Staff Development and Performance
- Extensive Travel Industry Knowledge
Timeline
Operations Manager
ALTOUR
03.2019 - Current
General Manager
Vice-Roi Travel at ALTOUR
11.2010 - 03.2019
Account Manager
Flight Centre Limited
05.2009 - 09.2010
Area Leader/Mentor Leader
Flight Centre Limited
07.2006 - 06.2009
Team Leader/Manager
Flight Centre Limited
03.2002 - 06.2006
Masters of Business Administration - Marketing And Management
University of Illinois At Chicago
Bachelor of Arts - International Studies
DePaul University
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