Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tadele  Molore

Tadele Molore

Seattle,WA

Summary

With a proven track record at G2 Secure Staff Seattle, I excel in disability awareness and wheelchair navigation, enhancing passenger comfort and safety. My professionalism and courtesy have significantly improved travel experiences for special needs passengers, demonstrating my ability to manage high-demand situations with empathy and efficiency. Courteous Passenger Service Agent boasting Number years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Friendly Wheelchair Agent possessing positive attitude and in-depth knowledge of boarding and disembarking procedures. Accommodating individual with Number years of experience assisting elderly, sick and injured passengers to and from assigned gates. Comfortable lifting up to Number pounds and handling personal passenger luggage and baggage. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently. Knowledgeable airport services professional with Number+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player. Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction. Motivated Job Title skilled in anticipating and handling passengers' problems. Helps travelers have enjoyable, safe and on-schedule trips with timely assistance. Always ready for any need. Energetic Passenger Attendant ready for continuous work assisting with mobility, boarding and routing needs. Well-versed in transit operations and safety requirements. Great at managing time and multitasking to handle simultaneous tasks. Dependable Job Title dedicated to supporting passengers and giving every rider safe and enjoyable trips. Proficient in safety and compliance requirements. Bringing Number years of experience to new permanent role. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Wheelchair Agent

G2 Secure Staff Seattle
06.2021 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
  • Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
  • Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Effectively communicated pertinent information regarding wheelchair users'' needs to relevant airline personnel, ensuring proper accommodations were made available on flights.
  • Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
  • Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
  • Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
  • Escorted handicapped passengers from terminal to aircraft.
  • Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
  • Developed and implemented strategies to minimize customer wait times.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Monitored security and maintained operational protocols.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Provided customers with information on routes, timetables or concourses.

Wheelchair Agent

Prospect Airport Services
06.2020 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
  • Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.

Fuelling Agent

Swisport
08.2019 - 05.2021

Education

High School Diploma
Ethiopia AA

Skills

  • Disability Awareness
  • Wheelchair Navigation
  • Safety awareness
  • Professionalism and Courtesy
  • Performance Improvements

Languages

English ,Amharic " Hadiyagna and other African
Elementary

Timeline

Wheelchair Agent

G2 Secure Staff Seattle
06.2021 - Current

Wheelchair Agent

Prospect Airport Services
06.2020 - Current

Fuelling Agent

Swisport
08.2019 - 05.2021

High School Diploma
Tadele Molore