Tadeo Aguilera
Arlington,TX
Summary
Experienced Senior Customer Success Manager bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Insala
Richardson, TX
02.2017 - 03.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategy to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Facilitated penetration of key accounts via strategic planning initiatives.
Licensed Realtor
UIltima Real Estate
Dallas, TX
03.2016 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Used ZipLogic to create and prepare documents such as closing statements, purchase agreements and deeds.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Used MLS to develop and maintain list of properties suited to different needs and budgets.
- Increased home sales through persuasion, negotiation and closing prowess.
Lead Flight Attendant
Spirit Airlines Inc.
Miramar, FL
12.2013 - 01.2019
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Dealt with disruptive passengers according to federal and company requirements.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Leasing Manager
Valley Ranch Apartments
Irving, TX
06.2008 - 11.2013
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Education
Real Estate
Champions Real Estate School
Fort Worth, TX09.2016
Associate of Arts -
Tarrant County College
Irving, TX05.2008
High School Diploma -
L.D. Bell
Bedford, TX05.2005
Skills
- Revenue growth
- Training and mentoring
- Strategic communications
- Research and due diligence
- Customer Relations
- Staff mentoring & leadership
- Adaptability and Flexibility
- Attention to Detail
- Analytical and Logical Thinking
- Inter-department collaboration
- Key accounts development
- Ziplogic software
- Office 360 ( Excel, Word, Sharepoint, Planner, Power Point)
Certification
- Certified Luxury Property Expert
Car enthusiast
I have been always an automobile enthusiast since an early age. From spending my school allowance on hot wheels to first acquiring my first collectible, it has always been a passion of mine to have an intrinsic interest in cars. From the humble beginnings and use of what started as a necessity for transportation to art on wheels, it has grown to be my favorite hobby to learn about and enjoy.
Languages
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Timeline
Senior Customer Success Manager
Insala
02.2017 - 03.2022
Licensed Realtor
UIltima Real Estate
03.2016 - Current
Lead Flight Attendant
Spirit Airlines Inc.
12.2013 - 01.2019
Leasing Manager
Valley Ranch Apartments
06.2008 - 11.2013
Real Estate
Champions Real Estate School
Associate of Arts -
Tarrant County College
High School Diploma -
L.D. Bell
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