Taderria Swinger

• Analyzed company's expenditures and developed financial models.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Determined consumer needs to provide products and services appealing to large
• As a Team Leader at TTEC I played a crucial role in leading and managing a team of customer service professionals to deliver exceptional results. I am responsible for fostering a positive and productive work environment, ensuring team members meet performance targets, and contributing to overall operational success.
• Key Responsibilities:
• 1. Team Management:
• • Lead, motivate, and mentor a team of customer service representatives.
• • Foster a collaborative and inclusive team culture.
• 2. Performance Monitoring:
• • Set and monitor performance targets and key performance indicators (KPIs).
• • Conduct regular performance reviews and provide constructive feedback.
• 3. Operational Excellence:
• • Drive operational efficiency and effectiveness within the team.
• • Implement strategies to enhance customer satisfaction and service quality.
• 4. Communication:
• • Maintain open and transparent communication within the team.
• • Act as a liaison between team members and upper management.
• 5. Training and Development:
• • Identify training needs and provide ongoing coaching to team members.
• • Support the professional development of team members.
• 6. Problem Resolution:
• • Address and resolve customer issues escalated by the team.
• • Collaborate with other departments to resolve complex problems.
• • Proven experience in a leadership role, preferably in a customer service environment.
• • Strong communication and interpersonal skills.
• • Ability to drive performance and achieve targets.
• • Excellent problem-solving and decision-making abilities.
• • Familiarity with TTEC’s systems and processes is a plus.

• Essential Duties and Responsibilities Include: - Assist with coordination of public transportation - May also include administering the volunteer driver/gas reimbursement program - Work closely with transportation providers and health care facilities to resolve problems - Assists with providing support to office staff in pursuit of excellent customer service - All other duties as assigned
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• Customer Service Representative at Logisticare
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• Job Summary:
• As a Customer Service Representative at Logisticare, you will be an integral part of our team, responsible for providing exceptional customer service to clients and coordinating transportation services. You will handle inquiries, schedule transportation, and ensure a smooth and efficient process for our clients.
• Key Responsibilities:
• 1. Customer Interaction:
• • Answer inquiries from clients via phone or email.
• • Provide information about transportation services and address customer concerns.
• 2. Transportation Coordination:
• • Schedule and coordinate transportation for clients, ensuring timely arrivals and departures.
• • Collaborate with transportation providers to optimize services.
• 3. Problem Resolution:
• • Address and resolve issues related to transportation services.
• • Escalate complex problems to the appropriate channels for resolution.
• 4. Record Keeping:
• • Maintain accurate and up-to-date records of customer interactions and transportation schedules.
• • Ensure compliance with company policies and procedures.
• 5. Communication:
• • Effectively communicate with internal teams, transportation providers, and clients.
• • Provide updates and information regarding transportation logistics.

• Responsibilities varied from utilizing my administrative skills to prepare reports to planning events that impacted the department
• My customer service skills permitted me to greet and respond to questions from customers
• Worked with all associates to get the job done
• Increased sales by double digits year after year
• Taught and influenced team members on merchandising techniques to move merchandise also maintained energetic responsiveness with every customer
• Provided support by accepting additional responsibility to help other store as best department during meetings for sales and overall department standards.

Key Responsibilities:

1. Team Leadership:

• Supervise and lead a team of associates, ensuring a positive and productive work environment.

• Provide guidance, coaching, and support to team members.

2. Merchandising:

• Implement and maintain visually appealing merchandise displays.

• Ensure proper stocking, organization, and rotation of merchandise.

3. Sales and Customer Service:

• Drive sales through effective merchandising and customer engagement strategies.

• Address customer inquiries and concerns in a prompt and professional manner.

4. Inventory Management:

• Monitor and manage inventory levels to prevent overstock or shortages.

• Conduct regular stock checks and coordinate restocking activities.

5. Operational Excellence:

• Collaborate with other supervisors and departments to achieve overall store goals.

• Ensure compliance with company policies and safety regulations.