Tadesha Jackson
Houston,TX
Summary
Detailed individual with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Advanced problem solver, offering well-honed account management experience. Skilled in maintaining precise records and building relationships with clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Erickson Senior Living
Richmond, VA
10.2022 - 08.2023
- Provided administrative and clinical support to physicians, nurses, and other healthcare professionals.
- Assisted in patient care management by scheduling appointments, verifying insurance coverage, and obtaining authorizations for procedures.
- Maintained medical records, including updating information into the electronic health record system.
- Performed vital signs such as height, weight, blood pressure measurements.
- Administered injections and medications under the direction of a physician or nurse.
- Collected laboratory specimens according to established protocols.
- Performed venipuncture and other blood collection procedures according to established standards on geriatric patients.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Billing Administrator
Dominion Energy
Richmond, VA
08.2021 - 10.2022
- Reviewed and processed customer invoices, ensuring accuracy of data entered into billing system.
- Maintained accurate records of customer accounts, including invoice payments and account balances.
- Prepared monthly reports to track billing performance and identify areas for improvement.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Developed efficient procedures for processing customer payments and resolving billing issues.
- Generated financial statements for management review on a regular basis.
- Processed refunds for customers who requested cancellation of services within the specified time frame.
- Analyzed trends in customer usage patterns to inform decisions about pricing plans or promotional offers.
- Processed and sent invoices, adjustments and credit memos to customers.
WFH Home Preservation Specialist
Digital Risk
Richmond, VA
06.2020 - 07.2021
- Developed and implemented strategies to protect homes from foreclosure.
- Analyzed financial documents of homeowners to determine eligibility for loan modifications.
- Coordinated with lenders to ensure proper documentation and timely processing of requests.
- Assisted homeowners in understanding their rights and responsibilities under the law.
- Provided technical assistance, advice, and support to customers regarding loan modification options.
- Reviewed loan modification applications for accuracy and completeness before submitting them for approval.
- Maintained records of all customer contact information, conversations, and actions taken.
- Recommended new products or services that could enhance the effectiveness of existing home preservation programs.
- Evaluated borrower's ability to repay modified loans based on income and asset verification documents provided by borrowers.
Part-Time Dispatch Supervisor
B&R Towing and Recovery
Richmond, VA
01.2018 - 05.2021
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Tracked and reported on dispatcher performance metrics.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
Medical Billing Specialist
Health Care Support Group
Glen Allen, VA
01.2019 - 12.2019
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Processed credit card payments from patients in accordance with office policy.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Created and processed claims to third-party payers using specific coding guidelines.
Certified Medical Assistant
Richmond Urgent Care
Henrico, US
01.2018 - 01.2019
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Customer Service Agent
General Dynamics Information Technology
Chester, VA
09.2016 - 12.2017
- Answered incoming customer inquiries via telephone and email.
- Assisted customers with online applications which were submitted electronically to plan providers for processing.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Investigated discrepancies between actual charges and expected premiums.
- Navigated computer system to look up customer information and update policies.
Education
Bachelor's degree - Business Administration
J. Sargeant Reynolds CC
Richmond, VA05.2022
Certificate in Health Science I -
J. Sargeant Reynolds CC
Richmond05.2022
Certificate in Healthcare Information Specialty -
J. Sargeant Reynolds CC
Richmond05.2022
Associate's degree - Medical Assisting
Virginia College
Richmond, UT04.2018
Skills
- Patient Flow Management
- Quickbooks
- Data Entry
- Account Management
- Customer Relationship Management (CRM)
- Issue Resolution
- Claims Processing
- Invoice Processing
- Accounts Receivable Expertise
- Medical Billing and Collections
- Research and Due Diligence
- Customer Relations
- Business Development
- Operations Management
Certification
Certified Medical Administrative/Clinical
Assistant (CMAA)
Certified Medical Assistant
CPR Certification
RHIA
Certified Coding Specialist
Certified Professional Coder
CCMA Certification
Timeline
Lead Certified Medical Assistant
Erickson Senior Living
10.2022 - 08.2023
Billing Administrator
Dominion Energy
08.2021 - 10.2022
WFH Home Preservation Specialist
Digital Risk
06.2020 - 07.2021
Medical Billing Specialist
Health Care Support Group
01.2019 - 12.2019
Certified Medical Assistant
Richmond Urgent Care
01.2018 - 01.2019
Part-Time Dispatch Supervisor
B&R Towing and Recovery
01.2018 - 05.2021
Customer Service Agent
General Dynamics Information Technology
09.2016 - 12.2017
Bachelor's degree - Business Administration
J. Sargeant Reynolds CC
Certificate in Health Science I -
J. Sargeant Reynolds CC
Certificate in Healthcare Information Specialty -
J. Sargeant Reynolds CC
Associate's degree - Medical Assisting
Virginia College
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