Tadesha Jackson
Richmond
Summary
Quality professional committed to maintaining high standards and achieving results. Expertise in improving operational processes and ensuring compliance with regulatory requirements. Known for strong team collaboration and adaptability to changing needs. Skilled in quality control methodologies and process optimization
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Data Quality Coordinator
Richmond Behavioral Health Authority
03.2025 - Current
- Ensured timely patient access by coordinating prior authorization requests.
- Enhanced compliance by reviewing medical documentation against insurance policies.
- Resolved authorization issues through effective communication with providers and insurers.
- Educated staff on prior authorization processes to improve workflow efficiency.
- Minimized documentation errors by verifying patient records and information accuracy.
- Updated patient financial eligibility and generated monthly billing reports.
Billing Coordinator
Regions Bank
09.2023 - 03.2025
- Ensured timely revenue recognition by accurately processing billing invoices.
- Proactively identified collection issues by monitoring accounts receivable aging reports.
- Reduced errors and improved turnaround times through standardized billing procedures.
- Trained team members on billing protocols, enhancing overall team efficiency.
- Resolved denied claims on patient bills through effective appeals process.
Lead Certified Medical Assistant
Erickson Senior Living
10.2022 - 08.2023
- Streamlined patient intake by triaging 50 to 100 patients daily.
- Enhanced patient care management through appointment scheduling and insurance verification.
- Updated medical records accurately within electronic health record systems.
- Monitored vital signs, including height, weight, and blood pressure measurements.
- Administered injections and medications as directed by healthcare professionals.
- Collected laboratory specimens following established protocols for accuracy.
Billing Administrator
Dominion Energy
08.2021 - 10.2022
- Reviewed and processed 120 to 150 customer invoices per day, ensuring accuracy of data entered into billing system
- Maintained accurate records of customer accounts, including invoice payments and account balances
- Prepared monthly reports to track billing performance and identify areas for improvement
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices
- Developed efficient procedures for processing customer payments and resolving billing issues
- Generated financial statements for management review on a regular basis
- Processed refunds for customers who requested cancellation of services within the specified time frame
- Analyzed trends in customer usage patterns to inform decisions about pricing plans or promotional offers
WFH Home Preservation Specialist
Digital Risk
06.2020 - 07.2021
- Protected homes from foreclosure by developing effective strategic interventions.
- Evaluated homeowner financial documents for accurate loan modification eligibility assessments.
- Coordinated timely processing of requests by collaborating with lenders and ensuring documentation.
- Educated homeowners on legal rights and responsibilities regarding loan modifications.
- Provided expert advice on loan modification options and technical assistance to clients.
- Reviewed loan modification applications for completeness, ensuring accurate submissions for approval.
Part-Time Dispatch Supervisor
B&R Towing and Recovery
01.2018 - 05.2021
- Streamlined dispatch operations for enhanced daily efficiency and productivity.
- Scheduled and monitored dispatchers to optimize workflow and performance.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Oversaw call handling, ensuring timely and accurate responses to inquiries.
- Trained new hires on dispatch protocols for consistent service delivery.
- Maintained precise records of vehicle dispatches, drivers, and routes.
Medical Billing Specialist
Health Care Support Group
01.2019 - 12.2019
- Enhanced collections by contacting insurance and patients about unpaid accounts.
- Resolved patient billing inquiries, providing exemplary customer service support.
- Issued monthly invoices reflecting services rendered per established fee schedules.
- Appealed denied claims based on insurance criteria to secure payment outcomes.
- Processed credit card payments adhering to office policies for patient transactions.
- Monitored aging accounts receivable, ensuring prompt resolution of outstanding balances.
Certified Medical Assistant
Richmond Urgent Care
01.2018 - 01.2019
- Enhanced patient care by assisting with exams, vital signs, and records.
- Streamlined appointment scheduling, phone management, and administrative filing tasks.
- Prepared lab specimens and conducted routine tests to support diagnostics.
- Administered medications and treatments per physician instructions, ensuring patient safety.
- Executed diagnostic procedures like EKGs following established protocols for accuracy.
- Secured insurance authorizations for treatments, aiding patient access to financial assistance.
Customer Service Agent
General Dynamics Information Technology
09.2016 - 12.2017
- Achieved high customer satisfaction by efficiently addressing inquiries via phone and email.
- Streamlined application processes by assisting customers with online submissions to providers.
- Resolved complaints promptly, enhancing overall customer experience and loyalty.
- Ensured data accuracy by verifying customer information entered into the system.
- Provided competitive insurance quotes based on customer needs and inquiries.
- Investigated billing discrepancies, clarifying charges and correcting premium expectations.
Education
Real Estate License - Real Estate Licensed Realtor
Champions School of Real Estate
Houston, TX10.2023
Bachelor's degree - Business Administration
J. Sargeant Reynolds CC
Richmond, VA05.2022
Certificate - Health Science I
J. Sargeant Reynolds CC
Richmond, VA05.2022
Certificate - Healthcare Information Specialty
J. Sargeant Reynolds CC
Richmond, VA05.2022
Associate's degree - Medical Assisting
Virginia College
Richmond, UT04.2018
Skills
- Data Entry
- Account Management
- Customer Relationship Management (CRM)
- Issue Resolution
- Claims Processing
- Invoice Processing
- Accounts Receivable Expertise
- Medical Billing and Collections
- Research and Due Diligence
- Customer Relations
- Product Knowledge
- Quality training
- Quality metrics
- Budget preparation
- Organizational skills
- Quality assurance
Certification
- Certified Medical Administrative/Clinical Assistant (CMAA)
- CPR Certification
Timeline
Administrative Data Quality Coordinator
Richmond Behavioral Health Authority
03.2025 - Current
Billing Coordinator
Regions Bank
09.2023 - 03.2025
Lead Certified Medical Assistant
Erickson Senior Living
10.2022 - 08.2023
Billing Administrator
Dominion Energy
08.2021 - 10.2022
WFH Home Preservation Specialist
Digital Risk
06.2020 - 07.2021
Medical Billing Specialist
Health Care Support Group
01.2019 - 12.2019
Part-Time Dispatch Supervisor
B&R Towing and Recovery
01.2018 - 05.2021
Certified Medical Assistant
Richmond Urgent Care
01.2018 - 01.2019
Customer Service Agent
General Dynamics Information Technology
09.2016 - 12.2017
Certificate - Health Science I
J. Sargeant Reynolds CC
Certificate - Healthcare Information Specialty
J. Sargeant Reynolds CC
Associate's degree - Medical Assisting
Virginia College
Real Estate License - Real Estate Licensed Realtor
Champions School of Real Estate
Bachelor's degree - Business Administration
J. Sargeant Reynolds CC