Tadgulious Mason
Austin,TX
Summary
Dynamic leader with a proven track record at Telicious, adept in business planning and staff supervision. Excelled in enhancing customer engagement and streamlining small business operations, significantly boosting revenue. Skilled in menu development and resolving customer issues with empathy, ensuring high satisfaction levels.z
Overview
10
10
years of professional experience
Work History
Restaurant Owner
Telicious
05.2019 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Supervised daily activities of restaurant and 5 employees.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
Customer Service Representative
Healthfirst
01.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Technical Customer Service Representative
Frontier Communications
02.2015 - 01.2017
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Education
High School Diploma -
Pine Ridge High School
Deltona, FL04-2009
Skills
- Staff supervision
- Business planning
- Customer engagement
- Small business operations
- Customer service
- Active listening
Timeline
Restaurant Owner
Telicious
05.2019 - Current
Customer Service Representative
Healthfirst
01.2017 - 04.2019
Technical Customer Service Representative
Frontier Communications
02.2015 - 01.2017
High School Diploma -
Pine Ridge High School
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