Summary
Overview
Work History
Education
Skills
Summaryofqualifications
Professionaloverview
Professional Highlights
Timeline
Hi, I’m

Tadia Carter

Newark,NJ

Summary

  • Customer Service Specialist with a proven ability to prioritize tasks and manage multiple responsibilities in high-pressure environments. Recognized for exceptional teamwork and collaborative efforts in achieving both personal and organizational goals. Expertise in effectively resolving escalated customer support issues, ensuring high levels of customer satisfaction.
  • . Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
  • Experienced Security Officer adept at ensuring safety across campus grounds and facilities. Proven ability to manage roving and entrance control effectively while maintaining composure in high-pressure scenarios. Recognized for exceptional conflict resolution skills when engaging with challenging individuals.

Overview

8
years of professional experience

Work History

Arise

Customer Service Representative
01.2021 - Current

Job overview

  • Fostered positive customer connections via personable communication.
  • Maintained accurate records of customer interactions.
  • Delivered outstanding service to guarantee customer contentment.
  • Provided monetary refunds to resolve price disputes.

Sentinel Security

Security Guard
01.2021 - Current

Job overview

  • Supervised building entry and exit points to identify security breaches.
  • Maintained safety through thorough building inspections and frequent property patrols.
  • Reported violations of laws and regulations to authorities.
  • Maintained security by overseeing CCTV system operations.
  • Addressed emergencies promptly.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Sketchers

Sales Associate
01.2019 - Current

Job overview

  • Provided information about products during phone interactions.
  • Organized store layout through regular shelf, counter and table maintenance.
  • Balanced drawers accurately at the end of shifts.

Advanced opportunity company
Passaic, NJ

Direct Support Professional
02.2024 - 08.2024

Job overview

  • Coordinated community engagements between participants and peers.
  • Facilitated activities of daily living for individuals with special needs.
  • Planned events considering unique requirements of participants.
  • Updated charts with relevant patient information on a regular basis.
  • Facilitated client's attendance at various errands.
  • Fostered reliable relationships to ensure smooth care.
  • Helped maintain hygiene routines for clients.

Bobs Furniture
Union, NJ

Retail Office Associate
10.2022 - 07.2023

Job overview

  • Handled calls from customers and vendors about office procedures.
  • Resolved customer complaints via phone or email in a professional manner.
  • Managed sensitive documents following compliance regulations.
  • Coordinated delivery and pickup of packages promptly.
  • Offered assistance to guests as required.

Sky Zone

Party Hostess
01.2018 - 12.2018

Job overview

  • Oversaw ride operations to avert mishaps.
  • Coordinated engaging games catering to all age groups.
  • Inspected spaces thoroughly before guest departures.
  • Ensured optimal efficiency through teamwork during the event.

Forever 21

Sales Associate
01.2017 - 12.2018

Job overview

  • Enhanced sales approach through data analysis.
  • Designed displays that attract customer attention.
  • Attended weekly team discussions to evaluate performance targets.
  • Kept up-to-date with ongoing promotions.

Tommy Hilfiger

Sales Associate
01.2017 - 12.2018

Job overview

  • Built trust with clients through engaging and personalized communication.
  • Provided customers with accurate product and service information.
  • Ensured cleanliness of store fixtures and surfaces to keep areas organized.
  • Ensured correct change was given during transactions.
  • Ensured accurate register operations by managing financial tasks.
  • Maintained store organization through consistent restocking.
  • Displayed new inventory efficiently on store shelves, enhancing presentation.

Education

East Side High School

High School Diploma
01.2018

Skills

  • Customer Complaint Management
  • Effective Scheduling
  • Account Maintenance
  • Patient Support
  • Collaborative Team Player
  • Telecommunications Experience
  • Call management
  • Site Condition Assessment
  • Radio communication
  • Crime prevention
  • Work ethic
  • Transportation
  • Community activities
  • Relationship building

Summaryofqualifications

Assisted customers with product selection and purchases, Developed an itinerary of activities for children’s birthday parties, Delivered patience to keep customer interaction on track, remained personable, and provided a positive experience, Performed daily department tasks, such as stocking, inventory control, and pricing markdowns., Ensured the proper display of merchandise within the facility, Managed set up and cleaning prior to and following children’s events, Efficiently scheduled events and monitored guest attendance, Adept at handling various calls on a daily basis while resolving clients issues in a quick manner, Remained courteous and calm even during moments of dissatisfaction., Keeping a record of all visitors including the time of arrival and departure., Patrolling the premises regularly to ensure nothing is out of place., Monitoring surveillance cameras, Liaising with law enforcement in the case of suspected or reported criminal activity

Professionaloverview

  • Organized, customer service oriented individual with strong communication skills
  • Ability to work independently as well as within a team
  • Highly motivated and quick learner
  • Willingness to execute tasks required to get the job done

Professional Highlights

  • Problem solving ability
  • Organizational skills
  • Detail oriented
  • Time-management skills
  • Versatility

Timeline

Direct Support Professional

Advanced opportunity company
02.2024 - 08.2024

Retail Office Associate

Bobs Furniture
10.2022 - 07.2023

Customer Service Representative

Arise
01.2021 - Current

Security Guard

Sentinel Security
01.2021 - Current

Sales Associate

Sketchers
01.2019 - Current

Party Hostess

Sky Zone
01.2018 - 12.2018

Sales Associate

Forever 21
01.2017 - 12.2018

Sales Associate

Tommy Hilfiger
01.2017 - 12.2018

East Side High School

High School Diploma
Tadia Carter