Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tadiesha Allen

Atlanta,GA

Summary

Positive and upbeat Front Desk Receptionist successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

9
9
years of professional experience

Work History

Driver

Uber, Instacart, Zifty
12.2021 - Current
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Call Center Customer Service Representative

Beautiful Smiles Dental Services
10.2020 - 01.2023
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Call Center Agent

Chime Solutions
12.2018 - 10.2020
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Front Desk Receptionist

Taylor Made Dental Care
07.2015 - 12.2018
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.

Education

Some College (No Degree) - Dental Assisting

Everest Community College
Atlanta, GA

Skills

  • Office Organization
  • Customer Service
  • Scheduling
  • Scheduling appointments
  • Time Management
  • Problem-solving skills
  • Multitasking Abilities
  • Microsoft Office
  • Adaptability and Flexibility
  • Verbal and written communication

Timeline

Driver

Uber, Instacart, Zifty
12.2021 - Current

Call Center Customer Service Representative

Beautiful Smiles Dental Services
10.2020 - 01.2023

Call Center Agent

Chime Solutions
12.2018 - 10.2020

Front Desk Receptionist

Taylor Made Dental Care
07.2015 - 12.2018

Some College (No Degree) - Dental Assisting

Everest Community College
Tadiesha Allen