TADJEMIN DIARRASSOUBA
Alexandria,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer service Representative
UTHealth
11.2023 - Current
- Delivered exceptional customer service by addressing customer inquiries and resolving issues promptly and effectively
- Maintained a friendly and professional demeanor, creating a welcoming environment for customers
- Assisted in training new employees, demonstrating strong leadership and communication skills
- Managed cash register operations, ensuring accuracy in transactions and balancing end-of-day reports.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bartender/Server
North Italia
01.2022 - 09.2023
- Ability to provide excellent customer service to all diners
- Ability to dissolve conflict, take criticism, and solve problems
- Knowledge of basic math equations, particularly addition and subtraction.
Customer Service Rep
Walmart
08.2020 - 11.2021
- Delivered friendly, efficient, and knowledgeable service to customers, ensuring a positive shopping experience
- Assisted customers in locating products, answering questions about merchandise, and providing recommendations to enhance their shopping experience
- Managed multiple tasks simultaneously in a fast-paced environment, maintaining high level of accuracy and attention to detail.
Childcare Worker
Robindel Private School
01.2019 - 07.2020
- Ensured the children have good hygiene and change diapers as necessary
- Organized activities and developed curriculum for older children
- Developed a scheduled for the children to maintain throughout the day
- Kept recorded each child’s progress, interests, and any problems that may occurred.
Education
NPCE -
Smithwood Medical Institute, LLC
Houston, TX12.2024
NPCE -
National phlebotomy certification Examination
12.2024
BLS -
Basic Life Support
12.2024
HIPAA Certified
12.2024
CPR -
Cardiopulmonary resuscitation
12.2024
RN -
Houston Community College
09.2024
HS Diploma -
College Avicenne
Ivory coast, AF06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Microsoft Excel
- Complaint resolution
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Customer service Representative
UTHealth
11.2023 - Current
Bartender/Server
North Italia
01.2022 - 09.2023
Customer Service Rep
Walmart
08.2020 - 11.2021
Childcare Worker
Robindel Private School
01.2019 - 07.2020
NPCE -
Smithwood Medical Institute, LLC
NPCE -
National phlebotomy certification Examination
BLS -
Basic Life Support
HIPAA Certified
CPR -
Cardiopulmonary resuscitation
RN -
Houston Community College
HS Diploma -
College Avicenne
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