Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taeaone Falelaulii

Summary

Capable of achieving sales goals as part of a team. Excellent customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems. Team player who is also a good communicator. A resourceful leader who can stay calm under pressure and delegate day-to-day responsibilities. Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas. Capable of overseeing all aspects of front-end and back-end operations. In terms of handling money, assigning tasks, and maintaining customer areas. Control shrinkage, manage inventory, and oversee financial operations. Strong motivation combined with outstanding interpersonal, communication, and team-building abilities. Ready to take on new challenges and work with a dynamic organization to achieve success. Outstanding time management and problem-solving abilities. Building a strong customer base and increasing repeat business is a success. Customer relations Team leadership and coaching, Merchandising expertise, Staff management Personnel development Training and development Order management. Strategic thinker,Inventory management, Excellent customer service skills, Vendor management, Detail-oriente, Goal-oriented. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

Shop Manager

See's Candies
11.2022 - 09.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

ALDI
02.2016 - 03.2022
  • Manage point-of-sale systems, focusing on accuracy and efficiency
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Generated repeat business through excellent customer service
  • Helped built a new store from the ground up by hiring and training a capable team
  • Increased sales by creating and analyzing weekly inventory reports
  • All store and staff issues, financial goals, and sales were reported to the district manager
  • Examined performance data in order to track and measure productivity, progress toward goals, and activity levels
  • Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
  • Rotated stock to ensure that it had the best appeal and that shrinkage was kept to a minimum
  • Protected the store from loss or theft by establishing and enforcing clear security policies
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
  • Oversaw, trained, and encouraged a culture of efficiency and performance by supervising, training, and encouraging team members
  • Development and coaching
  • Conducted job interviews and made hiring decisions based on the store's needs, experience, and skills
  • Maintain the store's setup and daily operations through schedule optimization and delegation
  • Switched out merchandise and displays to highlight new products, seasonal items, and special offers.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Keyholder, 99 Cents Only Stores
08.2012 - 03.2016
  • Customer returns
  • Was in charge of training and mentoring new employees
  • Checked transactions for possible fraud
  • Was in charge of keeping the store clean and orderly
  • Restock shelves and cashier
  • Counted registers, made deposits, stored and filed all daily paperwork as I opened and closed the store
  • Monitored and corrected inefficient or inaccurate work to maintain team performance
  • Organized warehouse and backroom spaces by loading and unloading merchandise from trucks
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in orderto meet productivity goals
  • Organized and updated schedules to ensure adequate coverage in response to anticipated customerdemands
  • Signed for incoming shipments in the absence of the manager
  • Taught my team members how to use effective strategies to meet operational and sales goals
  • Ensured that all merchandising standards were met through display presentations and inventory levelmonitoring.

Education

High School Diploma -

Oceanview High School
Huntington Beach, CA
06.2010

Skills

  • Customer Service
  • Google Docs
  • Order Supplies
  • Financial Forecasting
  • Microsoft Office
  • Manage Budgets
  • Visual Merchandising

Timeline

Shop Manager

See's Candies
11.2022 - 09.2023

Store Manager

ALDI
02.2016 - 03.2022

Keyholder, 99 Cents Only Stores
08.2012 - 03.2016

High School Diploma -

Oceanview High School
Taeaone Falelaulii