Taegan Timothy
West Jordan
Summary
Dynamic customer service professional with extensive experience at Swire Coca-Cola, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in data entry and appointment scheduling, consistently fostering loyalty and repeat business through empathetic service and efficient processes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Swire Coca-Cola
10.2023 - 04.2024
- Assisted customers in resolving inquiries, utilizing effective communication skills.
- Processed orders efficiently, ensuring accurate information entry into systems.
- Managed customer complaints professionally, providing timely resolutions to enhance satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
European Wax Center
11.2022 - 10.2023
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Scheduled appointments, maintaining organized calendar for office staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted with administrative tasks, supporting team members as needed.
- Handled inquiries and provided information about services offered by the company.
Barista
Beans And Brews
03.2023 - 08.2023
- Prepared and served high-quality coffee beverages to meet customer preferences.
- Managed daily inventory, ensuring optimal stock levels of coffee and supplies.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of workstations to enhance efficiency and safety.
Crew Lead
Suds N Soda
08.2022 - 04.2023
- Trained new team members on equipment usage and operational procedures.
- Monitored team members to verify work quality and address concerns.
- Coordinated workflow among crew members to optimize efficiency during peak hours.
- Assisted in inventory management, tracking supplies and minimizing waste.
Sales Representative
AT&T
03.2022 - 08.2022
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Educated customers on product features and benefits, fostering informed purchasing decisions and retention.
- Developed strong customer relationships through effective communication and product knowledge.
- Provided ongoing support and follow-up with customers to enhance satisfaction and retention.
Barista
Dutch Bros
12.2020 - 03.2022
- Built strong customer relationships through attentive service and product knowledge.
- Implemented streamlined processes for order taking, reducing wait times during peak hours.
- Assisted in creating seasonal drink menus, contributing creative input based on customer feedback.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista Shift Supervisor
Beans And Brews
06.2019 - 12.2020
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Team Member
Taco Time
08.2017 - 02.2018
- Collaborated with team to execute daily operational tasks efficiently.
- Trained new team members on company procedures and safety protocols.
- Streamlined workflow processes to enhance overall productivity.
- Monitored inventory levels, ensuring timely restocking of supplies.
Busser /Dishwasher
Leatherby's Family Creamery
03.2017 - 08.2017
- Maintained cleanliness and organization of dining areas, ensuring optimal guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages.
- Supported inventory management by restocking supplies as needed throughout shifts.
Education
Kearns High School
Kearns, UTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Appointment scheduling
- Customer relations
- Relationship building
Timeline
Customer Service Representative
Swire Coca-Cola
10.2023 - 04.2024
Barista
Beans And Brews
03.2023 - 08.2023
Receptionist
European Wax Center
11.2022 - 10.2023
Crew Lead
Suds N Soda
08.2022 - 04.2023
Sales Representative
AT&T
03.2022 - 08.2022
Barista
Dutch Bros
12.2020 - 03.2022
Barista Shift Supervisor
Beans And Brews
06.2019 - 12.2020
Team Member
Taco Time
08.2017 - 02.2018
Busser /Dishwasher
Leatherby's Family Creamery
03.2017 - 08.2017
Kearns High School
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