Taehee Davis
Ashburn,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Practice Manager
Cascades Center For Dental Health
05.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Supervised and led team of dental hygienists and support staff of 11.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recorded treatment information in patient charts.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Lead Patient Care Coordinator
Cascades Center For Dental Health
10.2020 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Managed over 45 customer calls per day.
Dental Front Office Receptionist
Loudoun Dental Associates
06.2019 - 10.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Answered phone calls and messages for 3-providers dental facility, scheduling appointments, and handling patient inquiries
Sales Associate
Alcohol Beverage Control (ABC)
04.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Dental Office Manager
Dental Associates Of Northern Virginia
10.2018 - 06.2019
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 16.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Dental Office Receptionist
Dental Associates Of Northern Virginia
12.2014 - 10.2018
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Assistant
Family Dentistry
03.2010 - 12.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Verified patient insurance eligibility and benefits.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily
Education
Dental Hygiene
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Battlefield High School
Haymarket, VA06.2007
Skills
- Budget Planning
- Appointment Setting
- Team Building
- Staff Supervision
- Software Proficiency
- Patient Relations
Timeline
Practice Manager
Cascades Center For Dental Health
05.2022 - Current
Lead Patient Care Coordinator
Cascades Center For Dental Health
10.2020 - Current
Dental Front Office Receptionist
Loudoun Dental Associates
06.2019 - 10.2020
Dental Office Manager
Dental Associates Of Northern Virginia
10.2018 - 06.2019
Sales Associate
Alcohol Beverage Control (ABC)
04.2018 - 08.2020
Dental Office Receptionist
Dental Associates Of Northern Virginia
12.2014 - 10.2018
Dental Assistant
Family Dentistry
03.2010 - 12.2014
Dental Hygiene
Northern Virginia Community College
High School Diploma -
Battlefield High School
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