Hi, I’m
Taeja Williams
Technical Writer
Daphne,AL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
years of professional experience
Work History
Montessori And More
Virtual Assistant
10.2023 - 01.2024
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Increased customer engagement through social media.
- Conferred with customers by telephone, chat or email to provide information.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Designed and implemented social media strategies to align with business goals.
RXO Logistics
Customer Service Representative
07.2023 - 12.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
IBEX Global
Customer Service Representative
03.2022 - 07.2023
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
ResultsCX
Customer Service Representative
09.2022 - 04.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Fresh Success Marketing Group, FSMG
Marketing Manager
10.2021 - 05.2022
Job overview
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from English Literature
04.2025
University Overview
- Honor Roll, Fall 2022to current
- Relevant Coursework: Social Media Strategies & Business Communications
Skills
- Online Marketing
- Email Management
- Social Media Management
- Time Management
- User Documentation Production
- Edit Material
- Prepare Layouts
- Editing
- Release Notes
- InDesign
- Bug Fixes
- Team Meetings
- Team Support
- Remote Monitoring
- Instruction Writing
- Audience Adaptation
- Creative Cloud
- Technical Research
- Grammatical Skills
- Adobe FrameMaker
- Graphics Creation
- Build Releases
- Database Configuration
- Client Requirements
- MS Office Proficiency
- Reading Comprehension
- Template Designs
- Data Archiving
- Technical Concept Translation
- Authorizations Understanding
- User Guide Creation
- HTML, XML and Web Editing Proficiency
- Guest Relations
- System Performance Tracking
- Employee Evaluation
- Case Studies
- Distribution
- Observe Production
- Specifications Review
- Schedule Management
- Gathering Requirements
- Technical Specifications
- Technical Document Reading
- Online Marketing
- Email Management
- Social Media Management
- Time Management
Certification
- Certified Technical Writer, Coursera: Board Infinity - January,2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
Montessori And More
10.2023 - 01.2024
Customer Service Representative
RXO Logistics
07.2023 - 12.2023
Customer Service Representative
ResultsCX
09.2022 - 04.2023
Customer Service Representative
IBEX Global
03.2022 - 07.2023
Marketing Manager
Fresh Success Marketing Group, FSMG
10.2021 - 05.2022
Southern New Hampshire University
Bachelor of Arts from English Literature
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