Taejon Taylor
Raleigh,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Amazon with a focus on efficient material handling and workspace organization. Skilled in customer service and teamwork, adept at fostering positive relationships and maintaining high accuracy in transactions. Achieved significant improvements in order processing times through meticulous attention to detail and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Cashier
Kohls Department Store
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Warehouse Worker
Amazon
09.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Cashier
Dollar Tree
09.2024 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Back Office Assistant
Twin Tigers Taekwondo North Carolina
04.2022 - 08.2023
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted coworkers and staff members with special tasks on daily basis.
Receptionist
United Taekwondo
07.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier
Wendy's Restaurant
03.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Hardee's Restaurant
02.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Score Academy
Raleigh, NC06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Team Player
- Self-Motivated and Disciplined
- Clear Communication
- Problem-Solving
- Basic Mathematics
- Willing to Learn
Hobbies
I like to take the time to help my community during the holiday season by participating in the Thanksgiving food drives as a food runner for my aunt's church in Raleigh, North Carolina. I also take my time to donate clothes for the clothes drives for kids and pass out presents for families that are struggling this holiday season. I have been gotten into Customer Service since a really young age because of my father's business so to this day, I like to do research to see how his business can improve everyday. In my downtime, I like to learn more in social media and one day become a UCG content creator.
Timeline
Warehouse Worker
Amazon
09.2024 - Current
Cashier
Dollar Tree
09.2024 - Current
Back Office Assistant
Twin Tigers Taekwondo North Carolina
04.2022 - 08.2023
Receptionist
United Taekwondo
07.2021 - 03.2022
Cashier
Wendy's Restaurant
03.2021 - 11.2021
Cashier
Hardee's Restaurant
02.2019 - 03.2020
Cashier
Kohls Department Store
High School Diploma -
Score Academy
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