Taelise Hygh
Las Vegas,NV
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at One Piece Cafe through exceptional customer service and effective team collaboration. Skilled in multitasking and time management, I adeptly managed large parties and unexpected events, contributing to a noticeable improvement in operational efficiency and customer experience.
Overview
2
2
years of professional experience
Work History
Host
One Piece Cafe
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Midway Operator
Fun Dungeon Arcade
05.2023 - 03.2024
- Maintained an organized work area, adhering to cleanliness standards for optimal guest satisfaction.
- Managed crowd control during high-traffic periods, ensuring a smooth flow of guests throughout the park.
- Assisted in training new Midway Operators, sharing best practices and industry insights.
- Increased customer satisfaction by addressing concerns promptly and courteously while finding resolutions that exceeded expectations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Host/Busser
BabyStacks Cafe
03.2022 - 03.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Chaparral High School
Las Vegas, NV05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
Timeline
Host
One Piece Cafe
05.2024 - 08.2024
Midway Operator
Fun Dungeon Arcade
05.2023 - 03.2024
Host/Busser
BabyStacks Cafe
03.2022 - 03.2023
Chaparral High School
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