Taelor Cook
Springfield,MO
Summary
Energetic team player successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
ACT TAY Program Assistant
Burrell Behavioral Health
07.2022 - Current
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Facilitated 2 therapeutic group sessions for increased social interaction and skill development.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Assisted with coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Contributed to positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Support 6 healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Maintained cleanliness and organization within reception area, creating a welcoming atmosphere for patients and visitors alike.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Client Access Representative
Burrell Behavioral Health
08.2021 - 07.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical records.
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
- Answered patient questions to promote good understanding of proposed services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Youth Development Professional
Boys and Girls Club of Springfield
06.2020 - 08.2021
- Supervised youth and maintained security for each child under care.
- Assisted with educational needs through tutoring and homework assistance.
- Worked directly with at-risk or youth offenders to improve life skills.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
Customer Service Cashier
Jump Mania
02.2017 - 05.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Delivered information and details of interest about facility to visitors.
- Adhered to safety guidelines reducing risks of injury significantly.
- Lifted up to 20 pounds at once.
Education
Bachelors of Science - Criminal and Social Justice
University of Arizona Global Campus
Chandler, Arizona05.2024
Skills
- Team Leadership
- Excellent Communication
- Post-Discharge Care Coordination
- Creative Problem-Solving
- Teamwork and Collaboration
- Client-oriented
- Multitasking and Organization
Timeline
ACT TAY Program Assistant
Burrell Behavioral Health
07.2022 - Current
Client Access Representative
Burrell Behavioral Health
08.2021 - 07.2022
Youth Development Professional
Boys and Girls Club of Springfield
06.2020 - 08.2021
Customer Service Cashier
Jump Mania
02.2017 - 05.2021
Bachelors of Science - Criminal and Social Justice
University of Arizona Global Campus
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