Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taelor Keaton

Las Vegas,Nevada

Summary

Friendly customer service professional committed to providing high-quality service and developing customer relationships. Looking to branch off and expand my horizons on different career paths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

24/7 Intouch
Las Vegas, NV
05.2024 - 09.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Warehouse Associate

ShipMonk
Las Vegas, NV
01.2023 - 01.2024
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Customer Service Rep/Dispatcher

Parker Technology
Las Vegas
06.2022 - 01.2023
  • Assist 100+ customers per day, providing successful solutions in a polite manner using active listening ensure handling calls and issues correctly
  • Developed and trained new customer service representatives on the proper handling of customer inquiries
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Dispatch assistance on site or reinforcement.

Customer Service Representative

Sitel Group
Las Vegas
08.2020 - 12.2021
  • Passionate customer service associate
  • Supporting customers through phone, online chat, or email
  • Address their concerns, and assist with a particular product or service
  • Canceling orders, looking into member orders, and dealing with any issues or questions that arise
  • Using different softwares systems such as Oracle, Oms, and Jaber etc.

Customer Service Representative

TTEC
Las Vegas
01.2020 - 07.2020
  • Responsible for handling high volume calls, managing various customer issues depending on account assignment
  • Billing and collections support
  • Client inquiries
  • Product support and inbound sales.

Customer Service Representative

24-7 Intouch
Las Vegas
10.2019 - 12.2019
  • Responsible for addressing customer needs at a quick pace and ensuring they have a positive experience
  • Receive inbound calls
  • Provide customers with information about products and services, assist customers, place orders, cancel orders
  • Solve customer issues, issue replacements, issue gift cards or refund when needed, track orders, transfer calls when necessary.

Remote Management Services

SPP Parking, LLC
Las Vegas
06.2018 - 01.2019
  • Receive and handle Inbound calls from all MGM owned parking garages
  • Assist guest with any issues regarding exiting or entering parking garage
  • Filed complaint's as needed
  • Troubleshoot as needed and occasionally dispatch help or reinforcement to parking facility.

Event Staff

SPP Parking, LLC
Las Vegas
04.2018 - 06.2018
  • To deliver quality customer service and facilitate the flow of traffic through the gate
  • Cashiered, distributed tickets & directed guest to parking as needed
  • Gives directions and is knowledgeable of surroundings to inform customers of various locations in the city
  • Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility or Senior Manager.

Courtesy Clerk/Bagger

Smith's Food and Drug
Las Vegas
02.2017 - 04.2018
  • Retail professional responsible for ensuring customers have a positive shopping experience
  • Handle customer requests, retrieving, lifting and locating product
  • Retrieving carts from the parking area
  • Various cleaning duties throughout shift
  • Bagged groceries, stocked shelves, assist customers to cars as needed and answer store calls
  • Worked in back room, counted inventory, price tagged store items, unpacked and stocked products.

Cashier

Target
Las Vegas
10.2016 - 11.2016
  • Accurately handle cash register operations and cash transactions
  • While providing excellent customer service
  • Cashier management, greet customers, organized items as needed, collected carts, & maintained restrooms
  • Use sales tactics to reach goal of selling red cards
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Occasionally work in backroom, counted inventory, price tagged store items, unpacked and stocked products.

Education

Verdugo Hills Highschool
Tujunga, California

Skills

  • Critical Thinking
  • Improvising and Adapting
  • Teamwork
  • Leadership

Timeline

Customer Service Representative

24/7 Intouch
05.2024 - 09.2024

Warehouse Associate

ShipMonk
01.2023 - 01.2024

Customer Service Rep/Dispatcher

Parker Technology
06.2022 - 01.2023

Customer Service Representative

Sitel Group
08.2020 - 12.2021

Customer Service Representative

TTEC
01.2020 - 07.2020

Customer Service Representative

24-7 Intouch
10.2019 - 12.2019

Remote Management Services

SPP Parking, LLC
06.2018 - 01.2019

Event Staff

SPP Parking, LLC
04.2018 - 06.2018

Courtesy Clerk/Bagger

Smith's Food and Drug
02.2017 - 04.2018

Cashier

Target
10.2016 - 11.2016

Verdugo Hills Highschool

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Taelor Keaton