Taelor Mattingly
Austin
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
MIA Italian Tapas
11.2024 - Current
- Led and mentored a team of 10 employees, focusing on recruitment, onboarding, training, and retention strategies.
- Developed and facilitated employee training programs, enhancing staff performance and improving customer service satisfaction..
- Conducted performance evaluations and worked closely with team members to create personalized development plans.
- Acted as a liaison between staff and upper management, resolving employee concerns and fostering open communication.
- Created and maintained employee schedules, balancing staffing needs and optimizing labor costs.
- Administered payroll, ensured proper compensation, and managed tip distribution according to company policy.
- Ensured compliance with labor laws and regulations, addressing any HR-related issues and implementing corrective actions as needed.
- Played a key role in creating a positive and inclusive company culture, resulting in improved team morale and a reduction in turnover.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Bar Manager
Vigilante Gastropub
10.2022 - 11.2024
- Recruited, trained, and managed a team of 4 bartenders and servers, emphasizing customer service excellence and teamwork.
- Implemented employee recognition programs, boosting morale and encouraging high levels of staff engagement.
- Conducted regular one-on-one meetings with staff to provide feedback, address concerns, and encourage professional growth.
- Mediated and resolved conflicts between team members, ensuring a harmonious work environment.
- Oversaw compliance with workplace safety and health regulations, ensuring that staff adhered to safety protocols and minimizing workplace injuries.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted competitive analysis to stay ahead of trends, adapting offerings to meet market demands.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Bartender
Chili's Bar and Grill
01.2021 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bank Teller
SunTrust
09.2019 - 12.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed sensitive financial information and documents with discretion, ensuring accuracy and compliance with internal controls.
- Utilized bank computer systems to process transactions, manage accounts, and maintain detailed records, demonstrating strong technical proficiency.
- Collaborated with team members to meet and exceed performance targets, such as customer satisfaction and transaction accuracy.
- Processed large volumes of cash, checks, and other financial documents, while maintaining high levels of accuracy and efficiency.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Team Lead
Chick-fil-A
08.2017 - 09.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Education
GED -
Durham Technical Community College
Durham, NC06-2017
Skills
- Employee Relations: Conflict Resolution, Grievance Handling, Team Building
- Staff Development: Training & Onboarding, Performance Management, Career Development
- Recruitment & Retention: Job Posting, Interviewing, Onboarding, Employee Engagement
- Compliance & Labor Laws: Workplace Safety, Legal Compliance, Fair Labor Standards
- Confidentiality & Data Security: Handling Sensitive Information, Adherence to Privacy Standards
- Computer Systems: Banking Systems, Microsoft Office Suite, POS Systems
- Organizational Skills: Scheduling, Resource Management, Task Prioritization
- Communication & Collaboration: Cross-Functional Coordination, Employee Feedback, Mediation
Timeline
Assistant General Manager
MIA Italian Tapas
11.2024 - Current
Bar Manager
Vigilante Gastropub
10.2022 - 11.2024
Bartender
Chili's Bar and Grill
01.2021 - 10.2022
Bank Teller
SunTrust
09.2019 - 12.2020
Team Lead
Chick-fil-A
08.2017 - 09.2019
GED -
Durham Technical Community College
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