Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taelor McGinn

Draper

Summary

Compassionate CNA & caregiver with experience in senior care and employee training. Skilled at delivering engaging learning experiences while providing high quality, client centered care. Strong background in relationship building, mentoring, and developing staff through education & hands on coaching. Dedicated to fostering a supportive, learning-focused environment that enhances both individual growth and organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Education Specialist

Visiting Angels
04.2025 - Current


  • Design & deliver engaging caregiver training sessions on topics including HIPAA, first aid, dementia care, and client safety.
  • Develop training materials, handouts, and interactive activities tailored to multiple learning styles.
  • Maintain training records & ensure compliance with state regulations and agency standards.
  • Collaborate with leadership to identify caregiver skill gaps & implement solutions.
  • Provide mentorship & one-on-one coaching to new and returning caregivers.
  • Organize in-service sessions, track attendance, and evaluate training effectiveness.
  • Promote a positive learning culture by encouraging participation and professional growth.

Caregiver

Visiting Angels
10.2024 - Current
  • Encourage independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Maintain accurate records of services provided, changes in client condition, and other pertinent information.
  • Follow safe lifting and transferring techniques to transport residents.
  • Provide emotional support to clients during difficult times.
  • Assist with cleaning and maintaining well-organized environment for client happiness and safety.

Account Manager

HR Service, Inc.
11.2019 - 07.2023
  • Led regular trainings with top staff members of various companies in need of government employment law and regulation education, including HR related system portal demos.
  • Maintained knowledge of company products, and made recommendations based on client needs.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Developed strategies to increase revenue from existing accounts.

Sales Agent

Finicity
08.2015 - 11.2017
  • Enrolled clients in a financial coaching program with long-term contracts.
  • Recognized as a top performer by consistently exceeding monthly sales goals.
  • Implemented innovative methods for increasing efficiency in daily processes.
  • Collaborated with colleagues across departments to ensure customer satisfaction.
  • Coached new employees on best practices for closing deals quickly and efficiently.

Team Manager

Response Marketing Group
02.2011 - 06.2015
  • Interviewed candidates, trained new hires, and directed a team of 30+ agents.
  • Led weekly trainings and analyzed team performance to identify areas for improvement and implement corrective actions.
  • Organized staffing, including shift patterns to meet demand.
  • Directed functions involving customer contacts, billing, and accounting.
  • Handled escalated customer complaints and inquiries.

Education

High School Diploma -

Pleasant Grove High School
05.2010

Skills

  • Relationship building
  • Team leadership
  • Patient care & safety
  • Activities of daily living (ADLs) support
  • Vital signs monitoring & documentation
  • Safe lifting, transferring, & mobility assistance
  • Dementia & memory care support
  • Time management

Certification

  • CNA - Certified Nurse Assistant

Timeline

Education Specialist

Visiting Angels
04.2025 - Current

Caregiver

Visiting Angels
10.2024 - Current

Account Manager

HR Service, Inc.
11.2019 - 07.2023

Sales Agent

Finicity
08.2015 - 11.2017

Team Manager

Response Marketing Group
02.2011 - 06.2015

High School Diploma -

Pleasant Grove High School

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