Taelor Scott

-Analyzed data, researched problems, and prioritized processes to create reminder letters to meet deadlines.

-Collaborated with my team and partners to build better working relationships.

-Participated in ongoing training and compliance activities and implementing that training material to my daily task.

-Generating and updating reports to track performance metrics across several platforms.

-Identified opportunities to enhance work resulting in increased efficiency.

-Set specific goals for projects to measure progress and evaluate end results.

-Coordinate with other departments to ensure efficient workflow process was in place.

-Planned, hosted and led team meetings.

-Worked side by side with other departments to ensure deadlines were met and expectations were exceeded.

-Planned and hosted engaging presentations and dialogue for local and virtual ERN events.

-Builds impactful relationships with leaders across Wells Fargo to foster allyship by creating virtual calls and in person meetings for members.

-Engages proactively with local talent to attract new ERN members and potential leaders.

-Develop and implement ERN chapter strategy to ensure quarterly metrics are met.

-Mentor to an assigned member to help coach and develop their individual skill sets.

-Planned and hosted a series of collaborative meetings with assigned mentee.

-Built a working relationship with mentee to help them grow within their role.

-Being mentee's first point of contact and advocate

-Upholding and committed to a strong mentorship.

-Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

-Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.

-Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.

-Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

-Assessed potential risk, evaluated controls and conducted compliance testing.

-Determined gaps in process, procedures and system controls.

-Performed daily checks on all third party compliance sites to ensure all loans are under written with the correct policy and compliance standards.

-Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

-Resolved customer complaints in professional and timely manner.

-Met with customers to discuss service needs and offer available solutions.

-Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

-Hired, trained and supervised team of service staff members to meet business goals.

-Analyzed service reports to identify areas of improvement.

-Met with customers to discuss service needs and develop effective and practical solutions.

-Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

-Conducted new hire interviews and completed onboarding for all new hires.

-Focused everyday on fostering an engaging work experience to retain and develop talent.

-Planned and met retention guidelines while keeping records organized and secure.

-Coached and developed branch team members through engaging observations focusing on excellent client experience, all while aligning with the business growth under community banking strategy.