Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taelyn DeCosta

Clearfield

Summary

Dynamic sales associate with proven expertise at Fast Stop, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and boosting sales through effective upselling and problem-solving. Skilled in cash handling and maintaining store operations, consistently achieving performance metrics while fostering a positive team environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Fast Stop
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

7-eleven
12.2015 - 10.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Call Center Representative

Renewal By Anderson
12.2020 - 06.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Syracuse High School
06.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Problem-solving
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Product sales
  • Upselling
  • Retail store operations
  • Cleaning techniques
  • Guest relations

Certification

Food handlers permit

Timeline

Sales Associate

Fast Stop
10.2024 - Current

Call Center Representative

Renewal By Anderson
12.2020 - 06.2021

Sales Associate

7-eleven
12.2015 - 10.2024

High School Diploma -

Syracuse High School

Similar Profiles

CREATE PROFILE