Taelyn Kelly
Phoenix,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Youth Soccer Coach
Sportsplex Fitness Center
Bakersfield, CA
05.2024 - 08.2024
- Instilled love of sport by helping players to fully grasp gameplay.
- Showed athletes proper techniques to avoid injuries.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Encouraged players to be positive role models both on and off the field.
- Monitored individual player progress and provided feedback on development goals.
- Led drills and exercises focusing on technical skills, tactical understanding, and physical fitness.
Food Runner
Chilis's Bar and Grill
Bakersfield, CA
01.2022 - 07.2023
- Assisted servers in setting up tables for guests.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Followed proper sanitation guidelines when handling food products.
- Stocked customer service stations with paper products or beverage preparation items.
Pharmacy Technician
CVS Pharmacy
Bakersfield, CA
01.2023 - 05.2023
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ04-2027
High School Diploma -
Liberty High School
Bakersfield, CA06-2023
Skills
- Positive reinforcement
- Strong leadership
- Constructive feedback
- Session planning
- Confidentiality and HIPAA
- Insurance billing
- Resolving customer issues
- Healthcare regulations
Languages
English
Native/ Bilingual
About Me
- My name is Taelyn, I’m a pre-nursing student at Grand Canyon University in Phoenix, AZ. I plan to become a trauma or L&D nurse. I eventually want to do travel nursing as well, and help people all over the world. I’ve worked all kinds of jobs, but my favorite one was my internship as a pharmacy technician. I love to help people feel better about themselves and their health!
Accomplishments
- Most coachable
- Top leadership
- Invited to go to Spain for 3 months as a student athlete
Affiliations
- Soccer player from age 6-current (20)
- Dancer from age 4-13
- Gymnast from age 4-9
Timeline
Youth Soccer Coach
Sportsplex Fitness Center
05.2024 - 08.2024
Pharmacy Technician
CVS Pharmacy
01.2023 - 05.2023
Food Runner
Chilis's Bar and Grill
01.2022 - 07.2023
Bachelor of Science - Nursing
Grand Canyon University
High School Diploma -
Liberty High School