Tae'Lyn M. Nicholson
Dallas,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
Work History
Administrative Operations Coordinator - Part Time
Nicholson Financial Services, LLC.
01.2018 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Inside Sales Representative
BSN Sports - Fan Cloth Division
02.2022 - 04.2023
- Used CRM software to maintain detailed contact logs and account records and contact 130+ warm leads daily.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met first years sales target of $240,000 in sales revenue in 7 months, exceeding company revenue target .
- Built relationships with customers and community to promote long term business growth.
Apparel Lead
Nike Inc.
02.2021 - 04.2022
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Assistant Department Manager
Dicks Sporting Goods
08.2019 - 02.2021
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Athlete Sales Associate
Nike Inc, Grand Prairie Premium Outlet
02.2018 - 08.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
Education
BBA - Business Administration And Management
Prairie View A & M University
Prairie View, TX12.2022
High School Diploma -
North Garland High School
Garland, TX05.2019
Skills
- MS Office
- Database Management
- Creative Thinking
- Conflict Resolution
- Time Management
- Adaptability
- Bookkeeping
- Project Management
- Administrative Leadership
- Operations Management
- Discretion and Confidentiality
Timeline
Inside Sales Representative
BSN Sports - Fan Cloth Division
02.2022 - 04.2023
Apparel Lead
Nike Inc.
02.2021 - 04.2022
Assistant Department Manager
Dicks Sporting Goods
08.2019 - 02.2021
Athlete Sales Associate
Nike Inc, Grand Prairie Premium Outlet
02.2018 - 08.2019
Administrative Operations Coordinator - Part Time
Nicholson Financial Services, LLC.
01.2018 - Current
BBA - Business Administration And Management
Prairie View A & M University
High School Diploma -
North Garland High School