TaeLynn McKay
Missouri City ,TX
Summary
I’m a problem-solver at heart, with a strength for making systems more efficient and teams more effective. My experience spans hospitality, real estate, and education, where I’ve led teams, improved operations, and created better experiences for both employees and customers. I love analyzing challenges, finding smarter ways to work, and helping organizations grow. Whether it’s training staff, managing financials, or streamlining workflows, I bring a strategic yet people-focused approach. I’m excited to apply these skills to a software systems management role, where I can help teams run at their best.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Inspire Homes at Missouri City
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Leasing Agent
Evolve Champions
11.2023 - 02.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Used Software to keep record of financial transactions and rental applications.
- Recruited new residents through website advertising and marketing.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Restaurant / Mixologist Manager
Blue Fin Sushi Bar
01.2023 - 11.2023
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Received cash, made change, and issued receipts.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Resolved customer complaints with professionalism, preserving establishment's reputation and customer relationships.
- Created customer loyalty program, boosting repeat business and enhancing customer engagement.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
House Keeping Manager / Front Desk Associate
Inn at the Sea
02.2018 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Cross trained for multiple properties needs in the state and out of state
- Nightly closing reports for all accounting (6 properties)
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Desk Associate
Sisters Athletic Club
03.2017 - 03.2018
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Business / Hospitality - Business , Accounting , Tourism / Event Planning
Central Washington University
Ellensburg, WA06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Operations management
- Sales reporting
- Financial management
- Work Planning and Prioritization
- Customer relations
Timeline
Assistant Manager
Inspire Homes at Missouri City
02.2024 - Current
Leasing Agent
Evolve Champions
11.2023 - 02.2024
Restaurant / Mixologist Manager
Blue Fin Sushi Bar
01.2023 - 11.2023
House Keeping Manager / Front Desk Associate
Inn at the Sea
02.2018 - 07.2020
Front Desk Associate
Sisters Athletic Club
03.2017 - 03.2018
Business / Hospitality - Business , Accounting , Tourism / Event Planning
Central Washington University
Similar Profiles
Jamey MillerJamey Miller
Online Scheduling Coordinator at Inspire HomesOnline Scheduling Coordinator at Inspire Homes
Monique DidierMonique Didier
Chief Financial Officer at City of Missouri CityChief Financial Officer at City of Missouri City
Julio AriasJulio Arias
City Inpsector II at City of Missouri City Public WorksCity Inpsector II at City of Missouri City Public Works