TaeQuia Starks
Customer Service Agent
El Paso,TX
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Medicare insurance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Sagility Health
08.2021 - Current
- Clarified customer issues and determine root cause of problems to resolve product or service complaints.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Educated clients on insurance policies and procedures
- Answered a constant flow of customer calls with minimal wait times.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Restaurant Bar Manager
Tipsy Turtle Eats And Drinks
02.2021 - 07.2021
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Bachelor of Science - Psychology
Univiersity of Arizona Global Campus
Chandler Arizona05.2026
Certification - Clinical Medical Assistant
Western Technical College
El Paso, TX12.2014
Skills
- Health Insurance Industry Knowledge
- Customer Needs Assessments
- Quality Assurance Requirements
- Insurance Coverage Verification
- Customer Care
- Special Requests
- Billing Codes
- Detailed Documentation
- Phone Systems
- Benefits Guidelines
- Basic Medical Terminology
- Medicare Compliance
- Call Center Customer Service
- Online Systems
- Problem-Solving Ability
- Multi-Line Phone Talent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
- CMAA - Certified Medical Administrative Assistant
- PT - Phlebotomy Technician
Timeline
Customer Service Agent
Sagility Health
08.2021 - Current
Restaurant Bar Manager
Tipsy Turtle Eats And Drinks
02.2021 - 07.2021
Bachelor of Science - Psychology
Univiersity of Arizona Global Campus
Certification - Clinical Medical Assistant
Western Technical College
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