Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ta'erica Terrell

Covington,Georgia
Ta'erica Terrell

Summary

Successful Customer Care Representative with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

7
years of professional experience

Work History

10XStages - Eternal Ventures

Stage Agent Assistant
06.2022 - 03.2023

Job overview

  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Kept contacts organized with Monday system to maintain readiness for future mailings.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Alight Solutions

Customer Care Representative
10.2021 - 04.2022

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Anthony International

Assembler
06.2021 - 08.2021

Job overview

  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assisted quality assurance by inspecting items and removing defective parts.

Panda Express

Front of House Team Member
09.2019 - 02.2021

Job overview

  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Bradley's Barbeque

Team Member
09.2017 - 02.2019

Job overview

  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Managed opening and closing shift kitchen tasks.
  • Prepared dishes for catering events or during high-volume shifts.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Rockdale County High School
Conyers, GA

High School Diploma

University Overview

  • Graduated cum laude
  • Graduated with 3.6 GPA
  • Member of International Thespian Society
  • Elected to Troupe President for Rockdale County High school Theatre Troupe 3414 in 2018
  • Graduated in Top 20% of Class
  • Member of Spoken Word Poetry Club
  • Professional development completed in Fine Arts
  • Coursework in Theatre, Chamber Choir and AVID

Rockdale Career Academy
Conyers, GA

High School Diploma

University Overview

  • Professional development completed in Graphic Design Pathway
  • Coursework in Graphic Design, Dual Enrollment and AP Courses
  • Member of KnuckleHead Graphics

Georgia Piedmont Technical College
Clarkston, GA

College Credits

University Overview

  • Coursework in English, Mathematics, Social Sciences. and Science

Skills

  • Team Building
  • Training and mentoring
  • Quality Standards
  • Guest relations management
  • Verbal and written communication
  • Conflict resolution
  • Excellent work ethic
  • Adaptability
  • Multitasking abilities
  • Good telephone etiquette
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Data Entry and Maintenance

Timeline

Stage Agent Assistant

10XStages - Eternal Ventures
06.2022 - 03.2023

Customer Care Representative

Alight Solutions
10.2021 - 04.2022

Assembler

Anthony International
06.2021 - 08.2021

Front of House Team Member

Panda Express
09.2019 - 02.2021

Team Member

Bradley's Barbeque
09.2017 - 02.2019

Rockdale County High School

High School Diploma

Rockdale Career Academy

High School Diploma

Georgia Piedmont Technical College

College Credits

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Ta'erica Terrell