Front Desk Agent/ Night Auditor
Super 8 By Wyndham
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Facilitated welcoming environment, greeting guests upon arrival.
- Maintained high levels of guest privacy by securely managing personal information.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored staff performance and provided feedback and guidance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
