Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

TAESHAWN GRAHAM

Atlanta,GA

Summary

To obtain a position that will allow me to further expand on my people skills, and gain new skills that will further advance me in my career.

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work History

Receptionist

Signature Healthcare Of Buckhead
Buckhead, GA
02.2019 - Current
  • Serves visitors by greeting, welcoming and directing them appropriately
  • Answered central telephone system and directed calls accordingly.
  • Notifies company personnel of visitor’s arrival
  • Managed multiple tasks and met time-sensitive deadlines.
  • Informs visitors by answering or referring inquires


Quality of Life Assistant

SIGNATURE HEALTHCARE OF BUCKHEAD
Atlanta , GA
12.2021 - 05.2022
  • Ensuring Activity Programs are appropriately presented to residents
  • Plan, schedule and coordinate resident activities on a monthly basis
  • Provide community integration through recreational activities from the community and develop close working relationships with community organizations
  • Maintain adequate supplies of books, arts and crafts, materials, puzzles, magazines, games, and other items in the sensory cart and on the standard activity list and house.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Provided compassionate and patient-focused care to cultivate well-being.

Customer Service

SYKES | CALL CENTER REPRESENTATIVE
01.2018 - 01.2019
  • Serves as the first point of contact for customers and injured workers
  • Delivering excellent customer service
  • Answer inbound phone calls
  • Identify and resolve caller needs
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Liaised between clients and vendors and maintained effective lines of communication.

Driver

UBER | CAB
11.2017 - 01.2019
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Time management
  • Communication
  • Delivered employees and materials to job sites daily.
  • Obtained customer signatures to complete and process paperwork.
  • Customer Service

Professional Pros

Office Manager
11.2012 - 01.2018
  • Preparing, typing and distributing papers and documents for meetings and other occasions
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Janitorial Experience: cleaning toilets, mopping floors, washing windows etc
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Using various computer functions – Word Documents, Excel, PowerPoint etc
  • Managing log books and making appointments
  • Interacting with customer daily both in person and via phone
  • Experience completing payroll for over 200 employees

Pickers

SEARS DISTRIBUTION CENTER
09.2012 - 11.2013
  • Picking items off the shelf from several different lists given to me and neatly placing them in a card board box on to a conveyer beat to be distributed to many different Sears and Kmart Centers
  • Restocking items 10 pounds and heavier on the designated shelf for the pickers to be able to pick from.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.

CASHIER

Walmart Super Center
11.2010 - 09.2012
  • Enters purchases into cash register to calculate total purchase price
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure and issuing receipts for funds received
  • Calculates discounts or references; requests customer identification for certain discounts and receipts as required
  • Balances cash drawer and receipts; documents discrepancies
  • Keeps register area neat and stocked with necessary supplies.

Education

High School Diploma - Marketing

MOUNT TABOR HIGH SCHOOL
06.2006 - 06.2010

English Grammar and Communications

TECHNICAL COMMUNITY COLLEGE
North Carolina
01.2009 - 08.2011

Skills

Documentation and reporting

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Timeline

Quality of Life Assistant

SIGNATURE HEALTHCARE OF BUCKHEAD
12.2021 - 05.2022

Receptionist

Signature Healthcare Of Buckhead
02.2019 - Current

Customer Service

SYKES | CALL CENTER REPRESENTATIVE
01.2018 - 01.2019

Driver

UBER | CAB
11.2017 - 01.2019

Professional Pros

Office Manager
11.2012 - 01.2018

Pickers

SEARS DISTRIBUTION CENTER
09.2012 - 11.2013

CASHIER

Walmart Super Center
11.2010 - 09.2012

English Grammar and Communications

TECHNICAL COMMUNITY COLLEGE
01.2009 - 08.2011

High School Diploma - Marketing

MOUNT TABOR HIGH SCHOOL
06.2006 - 06.2010

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TAESHAWN GRAHAM