Taesjharae Bowers
Plantation,FL
Summary
Customer Service Specialist with 5+years’ experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pier Agent
INTER CRUISE
Fort Lauderdale, FL
10.2024 - Current
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Facilitated communication between pier staff and vessel crewmembers to ensure efficient operations.
- Enhanced customer satisfaction by efficiently managing pier operations and ensuring timely departures.
- Collaborated with team members to maintain a clean and organized pier area, promoting a positive atmosphere for passengers.
Airport Customer Service Agent
Spirit Airlines/SWISSPORT
Miami, FL
05.2022 - Current
- Resolved customer requests, questions, and complaints by analyzing situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on time departure.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed check-in procedures, ensuring compliance with airline policies and safety regulations.
SALES ASSOCIATE
OFFICE DEPOT
Plantation, FL
06.2020 - 05.2022
- Assist in copy and printing services.
- Maintained appearance of the store and helped with restocking of merchandise.
- Train newly hired employees in the store.
- Customer service and cashier.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through diligent stock management and regular audits.
SALES ASSOCIATE
Victoria Secret
Miami, FL
06.2019 - 06.2020
- Assist with daily inventory audits.
- Maintained appearance of store and help with restocking.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty retention.
- Trained new associates on sales techniques and operational procedures, fostering team development.
- Implemented promotional displays to increase product visibility and drive sales engagement.
Education
Associate of Arts - Business Management AA
Broward College
Davie, FL05-2018
High School Diploma - undefined
Boynton Beach Community High School
Boynton Beach, FL05.2018
Skills
- Teamwork
- Hotel accommodation
- Persuasive communication style
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- OSHA compliance
- Data entry
- Problem-solving abilities
Certification
- ACCOUNTING TECHNOLOGY SPECIALIST
- BUSINESS SPECIALIST
Timeline
Pier Agent
INTER CRUISE
10.2024 - Current
Airport Customer Service Agent
Spirit Airlines/SWISSPORT
05.2022 - Current
SALES ASSOCIATE
OFFICE DEPOT
06.2020 - 05.2022
SALES ASSOCIATE
Victoria Secret
06.2019 - 06.2020
High School Diploma - undefined
Boynton Beach Community High School
Associate of Arts - Business Management AA
Broward College