Taesjharae Bowers
Plantation,FL
Summary
Customer Service Specialist with 5+years’ experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pier Agent
INTER CRUISE
10.2024 - Current
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Facilitated communication between pier staff and vessel crewmembers to ensure efficient operations.
- Enhanced customer satisfaction by efficiently managing pier operations and ensuring timely departures.
- Collaborated with team members to maintain a clean and organized pier area, promoting a positive atmosphere for passengers.
Airport Customer Service Agent
Spirit Airlines/SWISSPORT
05.2022 - Current
- Resolved customer requests, questions, and complaints by analyzing situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on time departure.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed check-in procedures, ensuring compliance with airline policies and safety regulations.
SALES ASSOCIATE
OFFICE DEPOT
06.2020 - 05.2022
- Assist in copy and printing services.
- Maintained appearance of the store and helped with restocking of merchandise.
- Train newly hired employees in the store.
- Customer service and cashier.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through diligent stock management and regular audits.
SALES ASSOCIATE
Victoria Secret
06.2019 - 06.2020
- Assist with daily inventory audits.
- Maintained appearance of store and help with restocking.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty retention.
- Trained new associates on sales techniques and operational procedures, fostering team development.
- Implemented promotional displays to increase product visibility and drive sales engagement.
Education
Associate of Arts - Business Management AA
Broward College
Davie, FL05-2018
High School Diploma - undefined
Boynton Beach Community High School
Boynton Beach, FL05.2018
Skills
- Teamwork
- Hotel accommodation
- Persuasive communication style
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- OSHA compliance
- Data entry
- Problem-solving abilities
Certification
- ACCOUNTING TECHNOLOGY SPECIALIST
- BUSINESS SPECIALIST
Timeline
Pier Agent
INTER CRUISE
10.2024 - Current
Airport Customer Service Agent
Spirit Airlines/SWISSPORT
05.2022 - Current
SALES ASSOCIATE
OFFICE DEPOT
06.2020 - 05.2022
SALES ASSOCIATE
Victoria Secret
06.2019 - 06.2020
High School Diploma - undefined
Boynton Beach Community High School
Associate of Arts - Business Management AA
Broward College
Similar Profiles
Christopher WardChristopher Ward
Security Specialist at Inter-Con Security Formally (Andrews Inter.)Security Specialist at Inter-Con Security Formally (Andrews Inter.)
Lidia E. LunaLidia E. Luna
Air Specialist and Travel Planning at Disney Cruise Line/ Magical Cruise Company LtdAir Specialist and Travel Planning at Disney Cruise Line/ Magical Cruise Company Ltd
Isidoro Di FriscoIsidoro Di Frisco
Staff Chief Engineer at Columbia Cruise Service Marella Cruise LinesStaff Chief Engineer at Columbia Cruise Service Marella Cruise Lines
Nigh ClaryNigh Clary
Managing Partner at Crunch Undefeated TribeManaging Partner at Crunch Undefeated Tribe
MARIA PhilsidorMARIA Philsidor
Department Manager at H&MDepartment Manager at H&M