Tae'Yanni Sales
Woodbridge,VA
Summary
Experienced Administrative Assistant at Woodbridge Therapy Group, adept in Microsoft Excel and fostering professional relationships, significantly improved patient satisfaction through efficient appointment management and clear communication. Skilled in customer service and data entry, ensuring confidentiality and streamlined office operations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Woodbridge Therapy Group
09.2022 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times
- Verified insurance coverage to prepare for upcoming patient appointments
- Greeted patients and provided required paperwork to facilitate services
- Called patients to confirm scheduled appointment's day in advance
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Conducted insurance verification and preauthorization's and managed patient charts
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures
- Supported office staff and operational requirements with administrative tasks
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike
- Received, recorded and filed medical payments by check, cash, and credit card
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Provided prompt, polite and professional in-person and telephone customer service
- Registered patients and completed associated paperwork for accurate records
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
Education
Bachelor Of Arts - Criminal Justice
George Mason University
Fairfax, VAAssociate of Applied Science - Criminology
Northern Virginia Community College
Woodbridge, VA12.2024
High School Diploma -
James Monroe High School
Fredericksburg, VA05.2022
Skills
- Client Relations
- Detail-Oriented Data Entry
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Policy Coverage Assessment
- Medical Scheduling
- Medical Billing
- Medical Office Experience
- Medical Records
- Medical Terminology
- Understanding of HIPAA Regulations
Awards
Community Engagement and Service-Learning Certificate, 08/24, Attended a study abroad program in the Philippines with George Mason and was awarded the service-learning certificate which recognizes community engagement and emphasizes the importance of communication, problem-solving, and being able to work with a team to find better solutions for others.
Certification
Certificate of Completion - Community Engagement and Service-Learning
Hours Worked
Currently working full-time with 80 hours in total per pay period. 40 hours per week, Monday-Friday and one Saturday a month as required. Employment began 09/22 - present
Timeline
Administrative Assistant
Woodbridge Therapy Group
09.2022 - Current
High School Diploma -
James Monroe High School
Certificate of Completion - Community Engagement and Service-Learning
Bachelor Of Arts - Criminal Justice
George Mason University
Associate of Applied Science - Criminology
Northern Virginia Community College
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