Summary
Overview
Work History
Education
Skills
Timeline
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Taeylor Waggoner

Summary

I am a dynamic hospitality specialist with proven success at Burge Club, enhancing customer loyalty through exceptional service, but that is only the last 5/6 years of my life! I started by joining the United States Marine Corps during my junior year of high school, sadly due to health complications I was honorably discharged. I had been working for J.Crew as a sales associate while finishing off my senior year of high school. I was raised in the restaurant business as my grandmother owned/ managed a couple of different restaurants growing up. I opening staff for a restaurant called Mystic Grill ( maybe you've heard of it in The Vampire Diares), it turned out hospitality was a passion of mine! I decided to move to Gulf shores, AL in 2016 with a boyfriend, and there I was working as an assistant store manager for Pacsun and I continued with my hospitality industry a few times a week at Longhorn. I got married and had a child, due to these circumstances I moved back home to GA to be local to family. From here, I worked a couple of different pizza joints while raising a baby. In 2018 I started helping out at a private hunting club... I have been here since. I love it very much, but my husband and I miss the gulf coast terribly and are looking to make a move back in 2026! I am dedicated, motivated, competent, and a joy to be around. I cannot wait to make your company better!

Overview

13
13
years of professional experience

Work History

Managing Bartender/Hospitality Specialist

Burge Club
01.2019 - Current
  • Established rapport with 200+ members with attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies for 4 separate dining areas on a 1200 acre property, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
  • Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
  • Cultivated an enjoyable atmosphere by curating appropriate music playlists that catered to various demographics visiting the establishment.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Mentored junior staff members, fostering a positive work environment and promoting professional growth.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Established rapport with customers by providing friendly and attentive service.

Server / Hospitality Specialists

Johnny's New York Pizza
03.2018 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Assistant Store Manager

Pacific Sunwear
05.2016 - 11.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Associate

J.Crew
05.2012 - 03.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Union Grove High School
McDonough, GA
05-2013

Skills

  • Workplace safety
  • Scheduling staff
  • Sanitation standards
  • Task delegation
  • Promotions planning
  • Ordering supplies
  • Staff recruitment
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Engaging personality
  • Customer service expertise
  • Food service
  • Hospitality service expertise
  • Professional appearance
  • Staff management
  • Complex Problem-solving
  • Service-oriented mindset
  • Health codes compliance
  • Bar operations management
  • Anticipating guest needs

Timeline

Managing Bartender/Hospitality Specialist

Burge Club
01.2019 - Current

Server / Hospitality Specialists

Johnny's New York Pizza
03.2018 - 01.2020

Assistant Store Manager

Pacific Sunwear
05.2016 - 11.2017

Sales Associate

J.Crew
05.2012 - 03.2013

High School Diploma -

Union Grove High School

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Taeylor Waggoner