Summary
Overview
Work History
Education
Skills
Carrierobjective
Workachievements
Summarisedpreviousprofessionalexperience
Personal Information
Othercoursesattended
Driverlicense
References
Timeline
Generic

Tafadzwa Dzingiso

Harare

Summary

Accomplished Sales Manager offering [Number] years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expert in increasing productivity and customer satisfaction while driving and exceeding revenue and sales. Committed to streamlining procedures while optimizing employee talent and carry a successful record of expanding network connections.

Overview

21
21
years of professional experience

Work History

Territory Manager

Total Zimbabwe
09.2019 - Current


  • Enforcement of safety standards in line with the Organisation Safety Golden Rules.
  • Managed over [Number] accounts within [Location] territory.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
  • Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
  • Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
  • Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
  • Conducted regular market analysis to identify new opportunities for territory sales growth.
  • Managed accounts to retain existing relationships and grow share of business.

Smart Card Back Office Assistant

Total Zimbabwe
02.2015 - 09.2019
  • Reduced errors in data entry tasks by implementing a double-check system for accuracy.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
  • Provided exceptional customer service to external stakeholders, creating a positive impression of the organization and fostering long-term relationships.
  • Enhanced department efficiency by streamlining filing systems and organizing office materials.
  • Streamlined document management processes through proper file organization techniques which led to improved workflow between departments.
  • Conducted thorough research on industry trends that allowed the company to remain competitive within its market space.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Supply Assistant

Total Zimbabwe
01.2010 - 01.2015
  • Developed and maintained positive relationships with vendors, fostering long-term partnerships for mutual growth.
  • Provided exceptional support to internal departments, ensuring seamless coordination between procurement and endusers.
  • Reorganized supplies and increased productivity.
  • Established a robust vendor risk management framework, mitigating potential disruptions in operations due to unforeseen supplier-related issues.
  • Reduced order processing time, enhancing customer satisfaction through prompt delivery of required items.
  • Streamlined supply chain processes for increased efficiency with thorough analysis and optimization strategies.
  • Negotiated contracts with suppliers to secure the best possible pricing and terms, achieving significant cost savings.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, meeting project deadlines consistently.
  • Accomplished accurate forecasting of demand by analyzing historical data and collaborating closely with functional teams.
  • Maintained accurate records of purchase orders, invoices, and payments for easy retrieval during audits or inquiries.
  • Coordinated product returns efficiently, minimizing disruptions to overall operations while adhering to company policies on warranty claims or defective items handling.
  • Contributed to sustainability initiatives by identifying opportunities for reducing waste within the supply chain processes.
  • Assisted in preparing accurate budgets for supply costs based on projected needs, enabling better financial planning across departments involved in procurement activities.
  • Collaborated with the legal team to ensure compliance with relevant regulations and industry standards pertaining to procurement and supply management.
  • Enhanced supplier performance evaluation process by developing comprehensive metrics that allowed for objective assessment of vendor reliability and service quality.
  • Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.

Depot Manager (Mutare, Masvingo, Chiredzi)

Total Zimbabwe
06.2003 - 08.2009


  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
  • Coached, developed and trained current team members to reach business metrics.
  • Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss.
  • Initiated new program tracking and compliance with existing SOPs.
  • Streamlined depot operations by implementing efficient inventory management systems.
  • Implemented preventative maintenance schedules to minimize downtime caused by equipment failures or breakdowns in the depot.
  • Implemented quality control measures to maintain high standards for product handling and storage conditions within the depot.
  • Improved customer satisfaction rates with proactive communication and timely order fulfillment.
  • Collaborated cross-functionally with other departments to address operational challenges and drive continuous improvement initiatives.
  • Fostered positive relationships with customers to ensure their needs were met and concerns addressed promptly, boosting customer loyalty.
  • Managed logistics processes, including shipment scheduling, route optimization, and transportation coordination for maximum efficiency.
  • Conducted regular staff meetings to provide updates, share information, gather feedback, and promote effective communication among team members.
  • Facilitated smooth transition during periods of change or restructuring within the organization or departmental structure at the depot level.
  • Ensured compliance with safety regulations, conducting regular inspections and addressing potential hazards promptly.
  • Increased overall depot performance by analyzing key metrics and implementing targeted improvement strategies.
  • Led a team of employees to achieve depot objectives in line with company goals and values.
  • Reduced operational costs through strategic resource allocation and budget control measures.
  • Maintained accurate records of inventory levels, shipments, deliveries, and other essential documentation for the depot's operation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Master of Business Leadership (2.1) -

Bindura University of Science And Technology
04.2024

Marketers Association of Zimbabwe(MAZ)
01.2021

BBs Management -

Africa University
01.2018

Higher Diploma in Computer Studies -

HEXCO
01.2000

Skills

  • Customer experience
  • Import processing
  • Process Improvement
  • Inventory Control
  • Account Reconciliations
  • Problem Resolution
  • Fostering operational efficiency
  • New business development
  • Team Collaboration and Leadership
  • Goal setting and performance management
  • Sales expertise (forecasting, prospecting,account management,business development,training,presentations, competitive analysis, performance evaluations)
  • Contract negotiations, management and reviews
  • Staff training and development

Carrierobjective

Seeking a dynamic sales and customer management position

Workachievements

  • Retail Sales & Marketing, Revenue contribution to Retail business revenue (2019 to Date)
  • Total card, Roll out of new EPT machines to retail outlets, 2015
  • Supply department, Assisted in formulation of department’s current processes and procedure, 2010
  • Clerance of outstanding Bills of entry acquitals backdated to 2010, 2013
  • Depots operations, Tank cleaning and calibration project, Mutare depot, 2005
  • Chiredzi depot takeover from Cane Growers to Total Zimbabwe, 2008

Summarisedpreviousprofessionalexperience

  • Depot Assistant (Total Zimbabwe, Bulawayo) - Oct 2001-May 2003
  • Computer Operator (Total Zimbabwe, Harare) - June 2000-June 2001
  • Creditors Assistant (Total Zimbabwe, Harare) - Jul 2001-Sept 2001
  • Computer Operator (ZVITAMBO, Harare) - Feb 1999-May 2000
  • Computer Operator (Philpot & Collins, Harare) - Sept 1997-Jan 1999

Personal Information

  • ID Number: 63-967862 J 04
  • Date of Birth: 02/09/1976
  • Gender: Male
  • Nationality: Zimbabwean
  • Marital Status: Married
  • Religion: Christian

Othercoursesattended

  • Key Account Management
  • Customer Experience Management

Driverlicense

Clean Class 4

References

  • Mrs E. Verenga, Training Manager, TotalEnergies Zimbabwe, Harare, +263782708431, esther.verenga@totalenergies.com
  • Mr Kudzai Midzi, Retail Manager, TotalEnergies Zimbabwe, Harare, +263782708468, kudzai.midzi@totalenergies.com
  • Ms. Beauty Jimu, SFS Manager, Total Zimbabwe, Harare, +263782708469, Beauty.jimu@totalenergies.com

Timeline

Territory Manager

Total Zimbabwe
09.2019 - Current

Smart Card Back Office Assistant

Total Zimbabwe
02.2015 - 09.2019

Supply Assistant

Total Zimbabwe
01.2010 - 01.2015

Depot Manager (Mutare, Masvingo, Chiredzi)

Total Zimbabwe
06.2003 - 08.2009

Master of Business Leadership (2.1) -

Bindura University of Science And Technology

Marketers Association of Zimbabwe(MAZ)

BBs Management -

Africa University

Higher Diploma in Computer Studies -

HEXCO

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Tafadzwa Dzingiso