Tafadzwa Alec MAndiwara

• Complied with regulatory guidelines and requirements.
• Continuously monitored branch performance against key performance indicators, acquired 559 accounts against 982 yearly target.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Developed high-performing team through targeted recruitment, training more than 8 recruits for Hwange branch, and performance management initiatives.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Complied with established internal controls and policies.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Generated financial and operational reports to assist management with business strategy.
• Created financial dashboards to provide insights into key performance indicators.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Strengthened relationships with key clients like Sino Hydro, Hwange Colliery, Dinson Colliery and Zimberly, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Resolved problems, improved operations and provided exceptional service.
• Managed time efficiently in order to complete all tasks within deadlines.

• Answered inquiries regarding checking and savings accounts and other related products.
• Replenished ATM funds in empty canisters prior to validation process.
• Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Counted, verified and handled bank deposits and armored car transactions.
• Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
• Identified potential needs through observation, questioning, and listening.
• Wrote and distributed customer correspondence.
• Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
• Calculated fees due, interest and change for customer transactions.
• Investigated and promptly resolved issues with patron accounts.
• Handled various accounting transactions.
• Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
• Strengthened client relationships through exceptional service and proactive identification of financial needs.
• Enhanced customer satisfaction by providing efficient and accurate transaction services.
• Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
• Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
• Mentored and trained new tellers on bank procedures and customer service standards.
• Oversaw currency shipments and deposits while adhering to strict safety guidelines.
• Educated customers on online banking and mobile banking applications.
• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
• Referred customers to other banking departments for specialized services.
• Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
• Received car loan, home loan, and other payments and posted to accounts.
• Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
• Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
• Cross-sold credit cards, loans and other bank products.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Monitored and verified suspicious activity on customer accounts.
• Generated monthly reports on customer activity and customer feedback.
• Processed applications for new accounts.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
• Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
• Mentored junior tellers, fostering professional development and growth within the team.
• Executed wire transfers, stop payments and account transfers.
• Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
• Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
• Provided customers with appropriate literature on banking products and services.
• Maintained friendly and professional customer interactions.

• Prepared and delivered operational performance reports to inform management.
• Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
• Expedited invoice processing with efficient data entry techniques, reducing payment delays significantly.
• Volunteered to help with special projects of varying degrees of complexity.
• Collaborated with other departments to foster smooth operation of daily processes.
• Analyzed and reported on operational data to identify trends and issues.
• Promptly addressed customer inquiries and complaints to foster swift resolution.
• Solved problems timely and effectively, ensuring customer satisfaction. managed to solve all our client's queries and complaints.
• Responded to inquiries from callers seeking information.
• Provided timely support to various departments, ensuring smooth daily operations and increased productivity, managed to send more than 100 account to other branches to open.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.

· Analysing and compiling statistical data on accounts.

· Recording, printing and issuing new debit cards.

· Opening and closing accounts.

· Marketing of Corporate, personal banking and investment products.

· Issuing Cheque books, statements and account information via telephone, email and fax.

· Handling account queries and complaints and Corporate and personal accounts.

· Handling inter-account transfers and Electronic transfers.

· Analysing client details and recommending new accounts to be opened either Personal or Corporate.

· Making follow-ups with new clients using email, telephone or fax.

• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
• Collected customer information and completed new account forms.
• Activated new accounts and issued customer identification numbers.
• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
• Presented new and additional products and services to existing customers.
• Streamlined account opening procedures by implementing efficient processes, resulting in reduced client wait times.
• Maintained accurate records of all transactions and client information, ensuring data integrity and confidentiality at all times.