Summary
Overview
Work History
Education
Skills
City
References
Timeline
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Tafadzwa G. Gombe

Tafadzwa G. Gombe

Customer Service Officer
Karoi

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Customer Service Officer

CABS
01.2024 - Current
  • Expedited submission of critical branch documents to Back Office for archival and compliance.
  • Rigorous maintenance of file systems, guaranteeing swift document access and organizational conformity.
  • Proficient in T24 imaging processes for document digitization.
  • Proactively manage client queries, collaborating with support departments (e.g., Helpdesk, Treasury Back Office) to achieve timely resolutions.
  • Address and resolve mobile banking issues (M sign-up, delinking, SMS alerts) for clients.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
  • Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within organization
  • Set up service appointments to handle advanced technical concerns at customer locations.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding

Regional Support Officer for Merchant Services and Agency Banking

CABS Multipay Solutions
10.2021 - 12.2023
  • Expertly managed Point of Sale (POS) machine distribution and maintenance, ensuring optimal functionality and support.
  • Oversaw the supervision of CABS Agents across Mash West, maintaining high standards of service and performance.
  • Conducted precise cash reconciliations for CABS Tobacco Agents, ensuring financial accuracy and accountability.
  • Addressed and resolved client inquiries efficiently, providing exceptional customer service and support.
  • Responded to and rectified malfunctions in POS systems, guaranteeing minimal downtime and sustained operational efficiency.
  • Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.

Information and Technology Officer

Grandincore Tobacco Company
04.2021 - 06.2021
  • Streamlined grower registration and bale booking operations, enhancing efficiency.
  • Expertly managed data entry and maintenance within TIMB System.
  • Efficiently processed and authorized farmer vouchers, ensuring timely dispatch of bales.
  • Determined best methods for IT to support key business objectives
  • Resolved workflow issues to optimize team productivity and improve delivery times

Information and Sales Officer

CBZ Bank
7 2019 - 1 2020
  • Efficiently managed and resolved customer inquiries, ensuring high satisfaction levels.
  • Issued interim bank statements to clients with accuracy and promptness.
  • Diligently accepted and verified transactions for processing, maintaining operational excellence.
  • Successfully registered and supported clients in utilizing mobile banking services, enhancing digital engagement.
  • Boosted sales performance by identifying and targeting high-potential leads
  • Enhanced customer satisfaction with timely follow-ups and personalized service

Operations Clerk

CBZ Bank
02.2019 - 07.2019
  • Expertly processed client transactions, including internal transfers, Visa transactions, and RTGS funds transfers.
  • Managed branch expenditures, utility bill payments, and monitored bank suspense accounts with precision.
  • Executed outgoing telegraphic transfers for international payments with a high degree of accuracy.
  • Prepared and reconciled bank cash, ATM, and Ecocash statements, ensuring financial integrity.
  • Skillfully handled incoming communications across phone, email, and customer center, resolving issues promptly to maintain service-level agreements.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions
  • Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities

Education

Bachelor of Business Studies: Finance and Banking - Accounting And Finance

University of Zimbabwe
Harare, HA
02.2017 - 2021.04

Skills

  • Hardworking
  • Team management
  • Strong decision maker
  • Complex problem solver
  • Customer service
  • Innovative
  • Service-focused
  • Class 4 Driver's License

City

Zimbabwe

References

  • Mr K. Mangena, CBZ Snr Manager E-Banking and Card Services, 0774132321, kmangena@cbz.co.zw
  • Mr T Nkomo, CABS-Multipay Solutions Merchant Services Manager Harare, 0713 420 437, thembinkosin@oldmutual.co.zw
  • Mr T Zingambe, CABS Karoi Branch Manager, 0772355722, tinashez@oldmutual.co.zw

Timeline

Customer Service Officer

CABS
01.2024 - Current

Regional Support Officer for Merchant Services and Agency Banking

CABS Multipay Solutions
10.2021 - 12.2023

Information and Technology Officer

Grandincore Tobacco Company
04.2021 - 06.2021

Operations Clerk

CBZ Bank
02.2019 - 07.2019

Bachelor of Business Studies: Finance and Banking - Accounting And Finance

University of Zimbabwe
02.2017 - 2021.04

Information and Sales Officer

CBZ Bank
7 2019 - 1 2020

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Tafadzwa G. GombeCustomer Service Officer