Tafari Edwards
West Palm Beach,FL
Summary
Highly-motivated college student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales/BOH Support (Contract)
Pyramid Consulting Firm
Palm Beach, Florida
03.2025 - Current
- Received and processed incoming merchandise to aid in organizing the products as well as allocating to their correct stock locations.
- Perform quality control on merchandise by inspecting for manufacturer or 3rd party defects.
- Provide F.O.H. support to achieve an exemplary customer service experience.
- Ensure customer satisfaction by addressing any concerns or complaints.
Lineman
AJ Fiber Optic Solution LLC
Memphis , TN
02.2024 - 12.2024
- Conducted safety inspections of all power line equipment prior to use.
- Inspected equipment for faults or damage to determine repair needs.
- Assisted in the maintenance of underground cables and conduits.
- Cleaned up work sites after completing projects.
Customer Service Agent
SMS International Shore Operations
West Palm Beach, Florida
03.2022 - 06.2023
- Delivered exceptional onboard customer care, ensuring a memorable cruise experience and maintaining a customer satisfaction rating of 4.8/5.
- Proactively upsold cruise packages and onboard amenities, contributing to a 25% increase in total revenue.
- Streamlined guest feedback and issue resolution processes, reducing average resolution time by 30%.
Licensed Sales Associate
Infinity Sales Group
Boca Raton, Florida
06.2020 - 12.2022
- Clearly explain the features, benefits, and pricing options of various telecommunications products (voice, data, internet, TV services) to prospective customers.
- Conduct product demonstrations and presentations, addressing customer questions and concerns while confidently negotiating service contracts and terms.
- Foster strong relationships with clients by offering exceptional customer support (facilitating installation, service activation) while ensuring timely resolution of any issues.
Education
High School Diploma -
Palm Beach Lake Community High School
West Palm Beach, FL06-2020
Some College (No Degree) - Computer Numerical Control (CNC) Machining
Palm Beach State College
Lake Worth, FLSkills
- Customer Service
- Written and verbal communication
- Creative Problem Solving
- Upselling Products and Services
- Adaptability
- Quality control
- Safety compliance
- Crew assistance
- Underground cabling
Timeline
Sales/BOH Support (Contract)
Pyramid Consulting Firm
03.2025 - Current
Lineman
AJ Fiber Optic Solution LLC
02.2024 - 12.2024
Customer Service Agent
SMS International Shore Operations
03.2022 - 06.2023
Licensed Sales Associate
Infinity Sales Group
06.2020 - 12.2022
High School Diploma -
Palm Beach Lake Community High School
Some College (No Degree) - Computer Numerical Control (CNC) Machining
Palm Beach State College