Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
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TaffaTee Johnson

TaffaTee Johnson

Austell,GA

Summary

Motivated professional with extensive experience in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Customer Service Professional

Verizon Wireless
Alpharetta, GA
07.2014 - 10.2023
  • Provide outstanding customer experience for high value high risk customers in order to aid retention and brand loyalty
  • Improve customer experience by customizing solutions and making each customer experience personal and unique to their individual needs
  • Drive revenue generation by building and leveraging rapport with the customer while positioning products and services as life solutions that suit their needs
  • Improve the companies image by building customer confidence and loyalty while being an advocate for our customers
  • Consistently create a promoter customer experience by demonstrating Verizon's Brand of excellence establishing a brand of trust, loyalty and ownership
  • Lower call volume and improve service levels by teaching and training customers how to use their devices and resources to become more self-sufficient, while promoting self-serve options
  • Create action plans to help peers improve specific metrics and drive overall team performance
  • Share best practices with peers about positioning various products, accessories, and upgrade
  • Update Salesforce to reflect customer business service contact changes or any modifications made to products or solutions being utilized by customers.
  • Provide floor support, guidance, training and respond to questions for the consumer staff; respond to incoming or escalated consumer telephone calls in an overflow or staffing need capacity
  • Take ownership of customer issues from beginning to end
  • Resolve small to complex customer and sales related issues

Customer Service Supervisor

Burlington Coat Factory
Marietta, GA
07.2013 - 07.2014
  • Deliver excellent customer service and demonstrate a high degree of professionalism
  • Direct the flow of front lines and ensure that each customer receives outstanding customer service
  • Improve sales results through greeting and assisting customers on the sales floor; communicating customer requests to management
  • Monitor compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, security, sales and record-keeping procedures
  • Ensure the accuracy and efficiency in ringing sales and accurately maintaining all cash and media at the registers
  • Follow guidelines prescribed by the Customer Service/Logistics Manager to monitor associate breaks, ensuring they are being taken and that there is adequate coverage to minimize customer wait times
  • Support associate customer service training and communication efforts through participating in morning rallies and utilizing the Service bulletin board
  • Monitor all areas of possible loss due to theft, shoplifting, free-bagging, fraud, and/or carelessness.

According Room Auditor

Burlington Coat Factory
Marietta, GA
06.2012 - 07.2013
  • Analyze financial data for the entire store for accuracy and efficiency
  • Prepare financial reports for accuracy
  • Inspect accountant books and accounting system for efficiency
  • Organize and maintain financial records
  • Review prepare and organize physical and digital documents
  • Ensure assets are safe guarded
  • Maintain records of all financial transactions
  • Open, clothes, tally, log and balance all funds in the safe
  • Provide assistance to store manager and assistant manager when needed.

Human Resources Assistant

The GEO Group, Inc.
South Bay, FL
01.2005 - 12.2012
  • Provide general employment information and appropriate forms to applicants or employees, ensuring that when forms are submitted, they are completed thoroughly and accurately
  • Send, retrieve, and review results from background screening contractor
  • Determine whether or not applicant or employee meets eligibility requirements for employment
  • Discusses eligibility issues with applicant/employee
  • Review forms and enters information in the human resource information system accurately and thoroughly
  • Verify employment dates and places supplied on job applications
  • Develop general reports and information on human resource activities as requested
  • Prepare and processes new hire forms and personnel actions
  • Assist in the completion and maintenance of personnel files
  • Handle sensitive and confidential information with discretion and diplomacy.

Education

College in Business Management -

Capella University
08-2023

High school diploma -

Glades Central High School
05.2003

Skills

  • Business Development and Operations
  • CRM Software
  • Software Troubleshooting
  • Operating Systems
  • Strategic Planning
  • Project Leadership
  • Marketing
  • Problem solving
  • Active Listening
  • Communication and Organizational skills
  • Data analytics
  • Customer Service
  • Account Management
  • De-Escalation Techniques
  • Sales Expertise
  • Customer Retention Strategies
  • Microsoft Office
  • Inbound and Outbound Calling
  • Remote Office Availability
  • Call Center Operations
  • Salesforce CRM
  • Customer service and care
  • Business needs analysis
  • [Product or Service] production
  • Customer service awareness
  • Business practices understanding
  • Business systems management
  • Client service optimization
  • Customer service skills
  • Business Case Development
  • Service standard compliance

Certification

  • Driver's License
  • Project Initiation Starting a Successful Project
  • Foundations of Project Management
  • Project Planning: Putting It All Together

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Customer Service Professional

Verizon Wireless
07.2014 - 10.2023

Customer Service Supervisor

Burlington Coat Factory
07.2013 - 07.2014

According Room Auditor

Burlington Coat Factory
06.2012 - 07.2013

Human Resources Assistant

The GEO Group, Inc.
01.2005 - 12.2012

College in Business Management -

Capella University

High school diploma -

Glades Central High School

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TaffaTee Johnson