Taffeny O'Daniel

Work History

Relocation Coordinator

Alexander's Mobility Services / Cor-O-Van Moving & Storage

01.2022 - 10.2022

Remote, Home Office
Flexible, adaptable, and self-motivated
Accepted position in short-time period, due to needs of the department
Single point of contact for customers and participants
I enjoy interpersonal communications and am strongly analytical, an asset in contract and guideline comprehension
Sole and first point of contact for customers and coordinated 3rd party services
Gathered details, accurately created and delivered estimated charges, collected before the 1st day of services
Arranged and coordinated every aspect of the relocation
Sent required documents via DocuSign
Closely monitored the move process to quickly handle unexpected situations and performed driver and customer check calls
Arrange and facilitate delivery to the destination residence or storage facility
Flexible, adaptable, and willing to do whatever it takes

Commercial and Projects Coordinator

Alexander's Mobility Services / Cor-O-Van Moving & Storage

12.2019 - 03.2022

Remote, Home Office
Adaptable quick learner, transitioned to multiple positions due to departmental and company needs
Fast learner, accustomed to and successfully self-learned virtually and with limited resources
Scored 5 Outstanding for Exceeding Expectations on annual Performance Appraisal for 10 years at Alexanders Mobility
Independently created, the first Commercial Corporate Reference Manual
Streamlined procedures and created best practices to support uniformity, accuracy, and efficiency
Skilled at working under pressure, adaptable to change, flexible and willing to do what is needed for Client Services
Thrive, adapt, and eager to grasp challenges and learning opportunities
Maintained full compliance with internal and regulatory standards to protect business operations
Coordinated every aspect of various move types: Commercial, Trade Show, dealerships, heavy equipment, Museums, White House, hotels, retail stores, medical and dental
The business plan changed this position, and it was transferred from Corporate to Branch Manager's responsibility
Sold and coordinated 99 percent of warm leads, directly contributing to business growth and increased revenue
Built rapport with TQL and other Private Brokers for freight driver assistance during the Summer Peak Atlas Fleet shortage
Scheduled and facilitated meetings with project participants to discuss expectations, dates, schedules, and complete details

International Coordinator

Alexanders Mobility

01.2019 - 12.2019

Remote, Home Office
Lateral Division transfer from Accounting to Client Services Departments as International Coordinator
Sole Coordinator for any special handling, commercial, corporate, and retail relocations on the East Coast
Prepared bills of lading, packing lists, dock receipts, and certificates of origin for each shipment
Arranged delivery or storage of goods at destinations
Calculated weight, volume, and the cost of goods being moved
Used Atlas Net tracking systems and spreadsheets
Managed over 20-35 international shipments every month
Quickly learned and applied new skills to daily tasks, to improve efficiency and productivity
Consistently demonstrate respect, friendliness, and willingness
Worked flexible hours, nights, weekends, and holiday shifts
Stayed on top of shipment locations and current status to update offices and customers

Accounting Supervisor

Alexanders Mobility, Atlas Van Lines

01.2012 - 01.2019

Followed Accounting Career Path to management and rapidly promoted from Biller to Team Lead, Trainer, and Supervisor
Coached and motivated the Accounting Team to maximize performance
Trained, coached and mentored at least one new Biller per Quarter, while actively supervising Billing Team
Maintained compliance with internal and regulatory standards to protect team members, agents, and business operations
Celebrated achievements, and birthdays and developed trusting business relationships
Dependable, flexible, and lead by example
Completed daily tasks adhering to deadlines to avoid delays, and unplanned expenses and to increase driver morale
Scheduled and led bi-weekly team meetings to discuss changes, new rules, and areas for improvement and to recognize team performance
Implemented a new driver settlement procedure to begin rating and distributing to Private Van Owners
Monitored productivity, quality checked and coached individual Biller
Within 3 months, overall performance improved from 89 to 98.6 monthly average
Conducted monthly audits, located $28,000 in unpaid revenue due to Agents and Vendors, and collected all unpaid revenue
Checked vendor invoices, payments, commissions and other accounting duties to ensure revenue was distributed accurately, and financial records matched
Supported the National Account Audit Team to recover revenue and disputed Auditing Firm short pays
Resolved escalated customer issues and boosted retention to 95% average
Worked with a team of 12 effective and competent accounting professionals after hiring and training 85% of staff

Accounting Team Lead and Trainer

Alexanders Mobility, Atlas Van Lines

10.2011 - 01.2012

Formed a highly skilled team, with high production and quality in a fast-paced work environment
Assist the Manager with the hiring process and selection of new Billers
Constantly monitored, made recommendations, and implemented measures to improve worker motivation and performance
Provided technical support and monitored for quality assurance of Biller production
Maintained operations in full compliance with internal and regulatory standards to protect team members and business operations
Managed and was responsible for team 10-13 Biller's performance, quality, and efficiency to ensure drivers were paid on time
Created and supported a healthy, motivating work environment that fostered teamwork
Developed and updated the Departmental Consistency Reference Manual, increasing accuracy and efficiency
Provided support and carried out Accounting Manager duties and responsibilities in the absence of
Reviewed Atlas billing and distribution on Alexander Mobility's booked shipments
Handled all submitted revenue inquiries to Atlas, for rate discrepancy
Managed all driver settlement questions, exceptions, and delayed payroll due to contractual holds or work overflow
Notified and ensured billing staff understood contractual, departmental, procedural, and company changes
Monitored team stats and reviewed the delivered but not billed report and other financial reports to capture all revenue due
Contacted customers to find resolutions for escalated issues
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills

Supervisor of Service and Sales Agents

GEICO

06.1987 - 02.2006

Began GEICO career path in 1988, as Endorsement Specialist
Career with GEICO ended in 2006, as a Senior Supervisor
Held various positions in the Underwriting Division: Insurance Counselor, Trainer, Supervisor, and Senior Supervisor of Customer Service and Sales
Supervisor of licensed Property and Casualty Insurance Agents in 250 associate Call Center, with 10-15 direct reports
Successfully passed Introduction to Insurance 21, 22, and 23 and became Certified in General Insurance
Promoted to Senior Supervisor in 2003, after traveling to Home Office in Washington DC, for weeks of Management Workshops based on effective coaching, monitoring, and Workplace Diversity
Earned Certificate in Basic Supervision, and later earned Certificate in Advanced Supervision
Continued education and attended Business Management courses at Amberton University after work hours
Memorized Underwriting Guidelines, taught Agents, and strived to handle situations with 1st call resolution
Team won 'most improved' in competition with 17 other teams in monthly status meetings
Averaged 2-4th place monthly, out of 18 Supervisor Teams were ranked and rated for individual and team goals
We consecutively won monthly contests for individuals and teams to exceed up-sell and cross-sell goals
Lead team of agents by example: coached, worked with, role played, discussions, trained, monitored calls, and genuinely cared about their success
Maintained 98.8 percent attendance for 15-plus years as a Property and Casualty Insurance Agent

Summary

Overview

Work History

Relocation Coordinator

Commercial and Projects Coordinator

International Coordinator

Accounting Supervisor

Accounting Team Lead and Trainer

Supervisor of Service and Sales Agents

Education

High School Diploma -

Skills

Certification

Personal Information

Work Availability

Work Preference

Work Type

Languages

Interests

Timeline

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