Taffi Parrish
Del Mar,CA
Summary
Experienced Operations Director with strong analytical problem-solving skills and a talent for team building, leadership, and motivation. Excellent customer relations aptitude and relationship-building skills contribute to a positive impact on company success through independent decision-making and sound judgment. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and performance improvement exceeding company standards. Highly effective and comfortable working with people at all levels in organization.
Overview
32
32
years of professional experience
Work History
Owner/Event Planner
"Planning for Love"
02.2010 - 01.2025
- Adaptable creator of special events with a talent for event management and a focus on outstanding customer service.
- Understand clients wishes, develop a project plan, coordinate all vendors and services and apply exceptional communication.
- Created detailed timelines and budgets for events to meet all deadlines.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Hire, coach, train new personnel.
QA SOFTWARE TESTER
PAR Technology, Inc
01.2006 - 01.2025
- Deadline oriented Software Tester, functional, manual, and automated POS testing using bank software.
- Easily collaborate with developers and project managers to manage milestones.
- Solid history of discovering errors, resolving defects and ensuring client expectations are met with high-quality software solutions.
- Train clients and end users on any upgrades or new software.
- Documented testing scenarios for developers and future testing use.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
REGIONAL VICE PRESIDENT OF OPERATIONS
Bank of North Georgia
01.1998 - 01.1999
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations with staff of 50 employees internally and 5 contract employees, while supporting 40 branch locations.
- Selected to lead the PNC Exceptions backlog project team and YR2000 project.
- Led Synovus Bank merger for the entire Bank Operations Division.
- Provided accurate, clear and consistent data that produced actionable results and improved operational performance.
- Worked collaboratively with functional leaders to implement new procedures and corrective plans to improve quality.
- Worked with COO to create long-term tactical plan to grow business.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Executive Team member reviewing, identifying, and prioritizing strategic initiatives.
- Hired, trained and led management to maximize productivity while training staff on best practices and procedures.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed Adjustments, customers service and support, Incoming/outgoing returns and statement rendering/check files.
- Facilitated Bank Operations department move and relocation including detail planning of relocation while in line with daily deadlines and processes.
VP OF OPERATIONS
SunTrust Banks
03.1993 - 03.1998
- Promoted to lead the consolidation and relocation of Bank Operations to a larger facility requiring planning, facility management, personnel change management, testing of new software and approving new software.
- Tracked 45 employee attendance and punctuality, addressing repeat issues quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained personnel and updated procedures for positions of organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Created employee retention program. 64% employee loss initially, improved to 100% retaining employees through the program.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- First to adopt outside staffing services to the Bank.
- Created lasting relationships with outside staffing vendors, inter-departmental, 65 branch locations and risk and audit personnel.
Education
Real Estate License - Real Estate
California Department of Real Estate
04.2022
Property And Casualty Insurance License - Insurance
California Department of Insurance
02.2019
PHR - Advanced Certificate in Human Resource Management
CORNELL UNIVERSITY
04-2016
Early Childhood Education
SAN DIEGO STATE
06.2011
Business
MT. SAN ANTONIO COLLEGE
06.1984
Skills
- Logistics management
- Operational excellence
- Cross-functional coordination
- Workforce planning
- Leadership training
- Operational budgeting
- Strategic planning and execution
- Performance analysis
Timeline
Owner/Event Planner
"Planning for Love"
02.2010 - 01.2025
QA SOFTWARE TESTER
PAR Technology, Inc
01.2006 - 01.2025
REGIONAL VICE PRESIDENT OF OPERATIONS
Bank of North Georgia
01.1998 - 01.1999
VP OF OPERATIONS
SunTrust Banks
03.1993 - 03.1998
Property And Casualty Insurance License - Insurance
California Department of Insurance
PHR - Advanced Certificate in Human Resource Management
CORNELL UNIVERSITY
Early Childhood Education
SAN DIEGO STATE
Business
MT. SAN ANTONIO COLLEGE
Real Estate License - Real Estate
California Department of Real Estate
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