Summary
Overview
Work History
Education
Skills
Timeline
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Taffira Johnson

Taffira Johnson

SALES REPRESENTATIVE
Orlando,FL

Summary

Dynamic sales professional with proven success at The Gleaner Company, excelling in customer engagement and relationship building. Leveraged sales expertise and strong communication skills to achieve sales goals, enhance client satisfaction, and secure repeat business. Recognized for delivering tailored solutions and collaborating effectively with cross-functional teams to drive results. Motivated individual with experience in customer service and sales. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to use these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Sales Executive

The Gleaner Company (Media) Limited
05.2018 - 05.2025
  • Supported team in achieving sales targets through customer engagement and relationship building.
  • Assisted in identifying customer needs and providing tailored product recommendations.
  • Learned to utilize CRM software for tracking leads and managing customer interactions.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Contributed to maintaining accurate records of customer interactions and sales activities.
  • Engaged with customers to gather feedback, improving service delivery and product offerings.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed strong communication skills through regular interaction with diverse client base.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Accounts Executive

The Gleaner Company (Media) Limited
08.2008 - 05.2018
  • Managed client accounts to ensure satisfaction and retention.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.

Customer Service Representative

The Gleaner Company (Media) Limited
11.2003 - 08.2008
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined order processing procedures to enhance service delivery efficiency.
  • Managed difficult customer interactions with professionalism and empathy.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

SEAFORTH HIGH SCHOOL
JAMAICA

Skills

  • Customer service
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Relationship building
  • Sales planning
  • Sales forecasting
  • Client development
  • Goals and performance
  • Interpersonal and written communication

Timeline

Sales Executive

The Gleaner Company (Media) Limited
05.2018 - 05.2025

Accounts Executive

The Gleaner Company (Media) Limited
08.2008 - 05.2018

Customer Service Representative

The Gleaner Company (Media) Limited
11.2003 - 08.2008

SEAFORTH HIGH SCHOOL

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