Taffy Owen
Virginia Beach,VA
Summary
Highly motivated, results-driven professional with a solid track record to supervise and handle duties for upper management. Efficient and comfortable being a team member with the ability to multi-task while managing administrative support. Resourceful, good listener, problem solver and organized. Assuring completion of workload in a timely manner. Achieved recognition for excellence in both a fast-paced and high-stress settings. Focused on exceeding corporate goals building on a foundation of excellent interpersonal skills, teamwork, analytical thinking, and customer service.
Overview
16
16
years of professional experience
Work History
Claims Assistant
Chubb Insurance/Sunrise Solutions
02.2022 - Current
- Monitor claim system workgroup and process task/request within established guidelines. Make use of multiple claim systems, internet sites and reference guides.
- Processing documents and claims submitted via online portal and email.
- Reviewed electronically submitted claims and documents for property and auto.
- Logged, allocated and managed claims.
- Responding to agents and customers timely and courteously via email or chat channels.
- Promptly report service and/or system problems to the supervisor to ensure service levels to our customers and business partners are not adversely impacted.
- Created and updated tracking spreadsheets.
- Ability to work extended hours and weekends (if necessary) to assist during Natural Disasters and catastrophic events.
Patient Care Specialist
Sentara
02.2021 - 05.2021
- Verified patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Physician Office Representative II
Baylor Scott & White Health
07.2017 - 02.2021
- Opened and closed office including facility of securing cash drawers, and devoted special emphasis to outstanding customer service while always arriving on time ready to start immediately.
- Received training and certification from EPIC/medical information system, explained technical functions of mobile devices to patients.
- Checked patient insurance, demographic and health history to keep information current.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Office Manager
Peloton Land Solutions Inc.
01.2015 - 01.2017
- Coordinated and maintained office organization to keep facilities efficient, organized and professional.
- General office administrative duties such as phones, shipping, receiving, calendar management, filing, etc.
- Handled new-hire orientation.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Prepared vendor invoices and processed incoming payments.
- Coordinated company events and luncheons.
- Provided Project Assistance to Project Managers as needed.
Mortgage Loan Processor
Capital One Financial Corp
09.2011 - 12.2014
- Maintained compliance with privacy and security requirements, as well as federal statutes covering conventional loans.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Reviewed financial statements and contacted institutions and customers to verify information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Cleared conditions sent from underwriting.
- Set up and completed loan submission packages.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Consulted with outside vendors to identify and resolve loan closing issues. (such as clearing titles and requesting payoffs needed to close)
Associate Claims Adjuster
USAA
07.2007 - 05.2010
- Effectively evaluated contract language and identify coverage issues.
- Reviewed and determined liability.
- Provided information for auto repair options and scheduled rental car.
- Developed and maintained strong business relationships with internal and external customers.
- Recognized and identified potential fraudulent claims.
- Maintained high degree of professionalism, accurate data entry and the ability to work well under pressure.
Education
Some College (No Degree) - Coursework
Tidewater Community College
Norfolk, VASkills
- Excellent written and oral communication skills
- Extremely organized
- Self-starter, fast learner, and team player
- Flexible, highly dependable, and self- motivated
- Honesty and Integrity
- Skilled in MS Office, Outlook and Word
- Type 45 WPM
- Multitask and prioritization
Timeline
Claims Assistant
Chubb Insurance/Sunrise Solutions
02.2022 - Current
Patient Care Specialist
Sentara
02.2021 - 05.2021
Physician Office Representative II
Baylor Scott & White Health
07.2017 - 02.2021
Office Manager
Peloton Land Solutions Inc.
01.2015 - 01.2017
Mortgage Loan Processor
Capital One Financial Corp
09.2011 - 12.2014
Associate Claims Adjuster
USAA
07.2007 - 05.2010
Some College (No Degree) - Coursework
Tidewater Community College
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